Excellent customer service
ANDREW B
Cash Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N1C1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The pickup and usage of the truck went absolutely amazing. When it came to needing a link reset to do my check-in, I could not reach anyone on the phone and tried for about a half an hour non-stop with no response from the store. The next day, after we had already dropped off the truck, we were called by the location and asked if we had left a lock attached to the pole down strap on the door. When we had communicated that the lock was already there attached to the pull down strap on pickup, and that it did not belong to us, he argued the fact and then swiftly began chatting with a customer in the store and hung up the phone on me. I tried back twice right away after and did not get anyone back on the phone. If I could suggest how this location could get better, it would be in the area of communication with the customer, and all around customer service.
NATHANIEL BProcess was simple. The rate was good. When I got the truck it had old boxes and garbage in the back. It actually looked like someone might have been sleeping in the back.
PAUL Pno suggestions, it was easy to book, everything explained well.
GALE RI went the the assigned location and once I started going through the self checkout procedures I was having issues only to discover that the truck was at another location. There was no notification that the location was moved and this was a real frustration. A simple email/text or phone call to say we have moved your pick up location would have been a simple thing to do.
MICHAEL O