Loading door was frozen and would not close all the way. Vehicle needed fuel within 20 minutes of leaving the pick up lot, which is not at the same location as the office. No snow brush/ice scraper in the vehicle. Phone calls regarding these issues went unanswered, as well as my inquiry into why the extra charge on my Visa. I have asked Visa to challenge the charge, but I will still never use Uhaul again.
ELIZABETH M
Cash Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrie, ON L4N1C1
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Customer Reviews
- 4.0 Average Customer Rating
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Booking was simple. Person at the desk was friendly, process was simple enough. The trailer was completely covered in snow. The crank to lift the trailer was almost impossible to crank. Took two of us over 15 minutes to get it to a height we could hook up. Trailer worked great. Return was simple.
PAUL PI paid $19.99 for a van for 1hour and I look oh ya I put gas in it $40 so I looked at my visa account and they billed me $89.95 so I’m going back to the store and lay into them get my money back
STEPHEN BThe truck was not at the pick up location, early morning so no staff available. We drove around and thankfully saw some U-Haul trucks in the distance and it was a block away on Anne st not 303 Dunlop as arranged. The cost was higher than expected d/t kms driven. I wish I had booked pickup in Alliston where the pick up was and dropped off in Barrie where destination was. Not a positive experience.
Sarah Ono
LARRY M