The reservation (made months ago) was for a trailer pickup in Dartmouth and yet this was the only trailer made available to me. This location is almost 3 hours from Dartmouth. That was an additional 5.5-6 hours of travel to pick up the trailer. Completely unacceptable. This location is in the middle of nowhere and is pretty sketchy. The desk where I signed and paid is in a shed that is messy and very unprofessional. The computer did not work and I had to sign the contract on the person's iphone. The person also overcharged me, charging $40 for insurance that she did not ask whether I needed. The trailer is a very good trailer. Extremely well made and very useful. However, the wheels (rims) are quite rusty and there is a patina of rust even on the galvanized sections. The parts were all in working order though.
David H
Milehill Storage and Restoration
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Barrington, NS B0W1E0
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Customer Reviews
- 4.5 Average Customer Rating
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The Barrington people who run it are friendly and helpful. But I should not have had to go an hour and half to pick trailer up. I had booked trailer to be picked up at the Saulnierville location in advance. The trailer was there 2 weeks earlier. When you call at 3:00 on a Sunday the day before pick up, it leaves you no options. If your communication had been in the morning, I could have picked up Sunday afternoon instead instead of losing a chunk of my Monday morning. The people at the Barrington location had reached out and I could have picked up Sunday afternoon instead, but it was too late because of poor customer service policies by U-Haul. They could learn from the people at Barrington. I am sure this is known at least 2 or 3 days before pickup and that should be relayed to customer immediately so they can make arrangements.
Fred SThese guys fine, concerned that we might have to garbage personal stuff.
Blynn TThis location was fine however the overall experience was very bad. To call me the night before my schedule pickup was a horrible experience. I will find another provider for future rentals.
KEITH AI have rented and returned many u haul rentals to this location and they are extremely helpful, and friendly. Thank you for many smooth moves!
CRAIG D