I reserved my van for 8am and a pickup with my phone. It was not set up that way and I had to return an hour later to pick up the van. Not only did this lack of attention to my reservation put me an hour behind but the person dropping me off now had their morning wrecked as well. When I mentioned it to the young man checking me in, he said nothing. No apology. Nothing. There was also a sign in the reception room that said "Right equipment, right location, right time or you get $50." I mentioned that to the man checking me in. And he just laughed. So I am asking you, when do I get my $50? Don't offer virtual pick up if it is not going to be honored. In addition I called your customer service line and was tranfered to to scheduling who was as rude as he could be and basically told me it was just too bad and I could drive an hour away if I wanted to get a truck that early. Why would you employ someone like that? Terrible experience. Please let me know how I can recieve my $50 for this horrible experience.
Michael L
V & E Towing And Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beaufort, SC 29906
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I prefer swing doors to roll ups. I wish I could specify this.
Dave SThe customer service was above and beyond my expectations. I will recommend V&E again and again.
Erroll PExtremely polite and very courteous. Best experience with U Haul thus far
Timothy RService was Excellent
Jon D