The truck was left in a mess. There were warning lights saying that you needed to service the tires. I showed the gentleman that and he didn’t seem to care when I dropped the unit off this evening. The girl wouldn’t allow me to pay by debit. She said, I could only pay by credit card. They are very knowledgable at the Beaumont Alberta location. They definitely need some more Training. I have rented U-Haul’s many times and I have never experienced such inadequate customer service as I did at the Beaumont location.
Crystal L
Beaumont Esso
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beaumont, AB T4X0H5
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Customer Reviews
- 3.5 Average Customer Rating
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The truck had a warning light for tires and the haul button self engaged fairly often. The app took a half hour to rent a truck. In no way is this faster or more convenient for a customer. Needing to phone my contact for me to rent a vehicle is invasive and honestly weird. I have never needed to do this with any other rental company, for vehicles much more expensive than a moving van. It felt like an information grab.
Christopher WI only ended up at this location because the truck size I wanted wasn’t available at a closer location. This location ended up being further away, and costed me in extra $/km charges, but that is not the locations’ fault. The truck was obviously an older unit, and likely approaching the end of its service, but was clean and ran okay. It did leave some stains in my driveway. I only needed it for an in-town move, so it worked okay for me, but I would not have wanted to drive this truck over a significant distance.
Andrew SSatisfactory
Besigiwa TUnit was dirty from last customers and low and all fluid, crack in the windshield and when we turned the key the tires had an issue and was charged way more then what was told
Michelle L