Went through absolute craziness to even get the truck, to say I drove an extra 30 miles I didn't drive.. I lodged 2 complaints rented my truck at 7am wasn't even assigned a truck til 11am sat in parking lot til 815am since uhaul said someone was coming to help me Noone showed up 11am had to go inside to even get a truck got a truck with someone's envelopes in it dude told me he'd go later to check the miles and boom he's tacking on 30 I didn't drive I drove to kenton and back I've been on the phone with uhaul more then I should have had to..
ALICIA D
Neon Sun Tanning Bellefontaine
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bellefontaine, OH 43311
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Customer Reviews
- 4.0 Average Customer Rating
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Take care of trucks and make sure they are serviced
Lauren HMy original reservation was in Marysville ohio. This u haul dealer needs to Pay attention when you check your trucks in. I still had someones personal lock on the back door and I couldn't open it. After wasting 3 hours of my moving time dealing with this, I had to go 30 mins away to pick up another truck so that I could move. I would have given 0 stars if it was an option. Do better!!!
TAYO AI dropped the truck off after hours, but I called the location before it closed. The person who answered the phone was very helpful and provided clear directions.
PAUL MNo help. No sign about not using cash, and kept refusing to give deposit back when it was paid in cash. It should have been given back in cash and not have to wait on a check. Contact did not say that either. I had to pay up front and not say the check will be mailed, so why do you. Will never use u-haul again. Would rather make 10 trips across the country then 1 with a u-haul.
chris h