We were forced to come to this location 6 miles extra from our original location, a seedy motel which the police were at looking for a homeless man. The attendant spoke broken English and speaking in a foreign language and handed the conversation over to someone on the phone. We returned the vehicle, we had driven 18 miles, I put $10 worth of gas in the tank, just over 2 gallons. Then I see the receipt and I'm charged the fuel fee $30 for 4 gallons of gas. Your truck needed 6 gallons of gas to go 18 miles ???? I don't think so. Your picture showing 1/8 th of a tank is a bold face lie, it was at 1/4 th of a tank just as we had picked it up. I want a refund for that fuel fee !!!!!
Amanda J
Economy Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belleville, IL 62220
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How U-Haul Reviews WorkU-Haul stole additional 205 dollars with no explanation to why that made sense
Octavious SUnprofessional, scamming people on gas and rental times. Check receipts when done and take pictures of everything
jacob gThis was a kiosk drop off and the process was a bit difficult. I would have preferred to deliver to a live location. It took 5 minutes to get the key to drop all the way down.
Michael PVery nice and friendly
ulanda b