Better customer service my brother could use some help unloading that car hauler !
CAROL R
Mail Center One
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belleville, MI 48111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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This was an unmanned location. Returned via the U-haul app
GLADYS GOnly challenge was their hours of business are limited, closed by 4pm.
VICKI TThe power was out when I arrived. It would be best to have a sign in the window with instructions how to turn in a truck via the app.
DARIN LThe pickup process was poor - not because of the location itself, but the mobile pickup process was tedious. When I schedule a truck pickup, I have a timetable. I had 10+ people waiting on me because a "review of my identity credentials" took 15 minutes, and then the (mobile) instructions for identifying the correct truck were unclear (e.g. a simple picture depicting the "truck ID" would've gone miles). Additionally, during the "review" of my credentials, there was no indication that anything was happening. Was it being reviewed? Did my page freeze? Did I just lose connection? Thankfully, it went through eventually. But then I experienced something similar upon my return. Filled out the form, took the pictures, and it said it was "processing" - for 10 minutes, again with no indication that it was actually doing anything. Was it processing? Did my page freeze? Did I lose connection? This time, it turns out it was actually an issue of the page hanging. Once I refreshed and re-submitted, it took 3 seconds to process. Waste of time. The mobile check-in and turn-in process could be improved upon greatly. Again, the Belleville location itself was fine.
Cameron H