Oh boy! Made the reservation for a one-way trailer with a corporate store that was close to my house. Found out the pickup location was changed after booking the rental because they don't do one-way trailers. PLEASE! Just let me know when booking my rental! Put up a flag that says - "forwarding you to the nearest location that can accommodate your request"....and maybe also include "your original preferred pickup location was 3.5 miles away; the nearest accommodating location is 5.3 miles away"... No big deal. At least I know when I book the rental and can plan accordingly. Finding out after booking can be seen as a bait and switch - which I am sure is unintended! I also must say that it was a pleasure doing business with Rockhill Storage as they were awesome, and I will use them for any future rental needs.
JEROME M
Rockhill Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belton, MO 64012
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Customer Reviews
- 4.5 Average Customer Rating
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Lights on first trailer hooked did not function with my 4-pin. Swapped trailers, and the second trailer worked. I reserved shipping pads. None were available.
Patrick KThey went above and beyond to bring a dumpster on the day(s) I was needing. The gentleman I spoke to was very pleasant. I will definitely be using them if I ever have a need for them.
DANNY SDonna was very helpful and personable. A man had called us earlier and was threatening and said we were in breach of contract. We had rented the equipment until Monday, and it was only Thursday. He hung up on my husband. We did not get his name.
bryan mSo helpful and kind
Audra R