Clearer signage or easier instructions for where the trucks are for people who use mobile check in. Then there is the switches of my pickup location. This is a critique of U-Haul not this location. They called me twice the day before I needed the truck and switched my location 3 times adding about an hour drive to my location. And then my brother in law just goes and books another 26 footer right in town! That was not cool the agent who helped me was good but they need to leave more time between people renting the trucks!
Aaron L
Smart Storage Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Benton City, WA 99320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Someone else has used my email address to create an account and there's no clear way to communicate this to uhaul, I'm not based in US so I'm not calling, and I don't see an obvious alternative so I'm requesting call backs whenever I log in (to the number listed on the account, not mine obviously), hoping someone figures out why...
SCOTT BI was told a whole different price in the beginning and they ended up charging more. When I went to drop off the truck I asked if there was going to be any additional charges and she said no there wasn’t but about 30 minutes later charged me an extra 43 dollars even though I was told it was just going to be the $84 I will never recommend this place
Katee GWhen I reserved equipment weeks ago, I specified and reserved a 20' truck, which was essential for this move. My reservation reflected this. Then I was notified by U-Haul the day before that I would have to drive all the way to Benton City to get the truck...70 miles past my move site. This delayed the start of a very complex move by 3 hours and caused considerable inconvenience. This was not a good way to treat a customer of over 45 years! The truck was excellent...no issues there.
CARL DNot a thing
LONNIE M