Attendant was rude
Tabitha S
Berwyn Clark Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Berwyn, IL 60402
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Customer Reviews
- 3.0 Average Customer Rating
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It was a gas station... When I set up a pick up location, I did not get a notification that the one I chose (Forest Park, IL) was not the one I was where my rental truck was. I was told at the Forest Park location that someone should have called me... it was inconvenient, but not the end of the world. At the Gas Station, everything happened fast and no questions were asked of me or any recommendations given. It's much better to pick up a truck at a UHaul location where the staff make you feel like they are looking out for you. It was fine, but really just a "meh" location.
Michael KI wasn't the person that went in to drop it off, so I have no comments about the drop off location to add ( so take the No answers as N/A). But I will say that the people that are supposed to answer the phone at (708)377-5169, seriously need a talking to!! They never answered the phone from an hour after I picked up the U-haul on a Wednesday through Friday at 1:00 pm. I made 13 phone calls and was on hold for a total of 3 hours and 20 minutes!! They are supposed to verify your drop off location. So the whole time you are worried about being charged extra, because that's what happens in todays world!!
Tom Bthe U-Haul app has the correct address, but if you click on the address link, it takes you the middle of Lake Michigan. This then will not let you check in for pick up as the GPS shows you not if the right place. The work around was to go to the web based U-Haul site but that was after 45 min waiting on the phone for a rep for help.
BORIS VOrdered a dolly, because I needed one. There was no dolly. Comment by attendant...they removed the charge. That doesn't help me Also, attendant added some random charge that was almost a third of my total. Customer action file in progress.
Lynn B