They were not open at 8:50 amPenny H.
Moving Truck Rental in Bessemer City, NC at Tonys Service Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Bessemer City, NC 28016
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Get my reservation straight. Called because pickup location was closed. 30 minutes on hold only to get disconnected 3 times. Very inconvenient. But thanks for the discount.Luis D.
First the location and truck I reserved was changed by Uhaul to a location farther away- which is a problem when you charge by the mile. I was told that the location I requested did not have the truck size I requested,, however the day of the move there was a truck available on the lot I originally booked,, so I'm not sure of the mix up there. Secondly, I requested moving pads and a dolly along with the truck rental, neither were present making moving large furniture and appliances very difficult that day. There was no personnel on site during pick up or drop off to address this issue. I have called multiple times and been left on hold for more than 10-15 minutes each time to attempt to resolve the issue and reverse charges on the items I was not provided. In addition, the online pick up process was timely. It took an hour start to finish. One of the associates on the online chat assisted me through 95% of the process dropped the chat and I had to begin over again, taking another 15 minutes to provide the same information I had already provided. All in all the move was completed but the U-haul portion was the worst part of the day. I have used this service before and have been pleased in the past, however this time was a huge frustration.Jennifer T.
They are trying to charge me for a extra day when I was Never given a time to even return the truck! Very Very Poor customer service. I would live a phone call!MELISSA C.
If they would explain what is taken off the card because the price that I was told was only for the days and that was it but when I looked at my card invoice it was more taken off my card then what was quotedDOREEN P.
Great serviceGARY A.
It isn't that I would not recommend this PLACE. The PLACE is fine. The problem is UHAUL. I DO NOT RECOMMEND UHAUL to anyone!!! They charged me $100.00 deposit. I have still not gotten it back and it's been over a month!!! It says to call if you have a question, but there's NO PHONE NUMBER!!!!!! They did this to me a few years ago. The people kept telling me it wasn't them, it was Uhaul. I thought they were passing the buck. Now I see it really was Uhaul. UHAUL WILL TAKE YOUR MONEY AND KEEP IT!!!! DO NOT USE UHAUL!!!anita C.
Thank you for all your helpSTANLEY D.
DO NOT USE THIS LOCATION!!! I checked in online and found that Tony's Service Center had left the keys in the truck. I cranked the truck and left Tony's Service Center. The center then called the police stating the truck had been stolen!!! As I was driving the vehicle to my home for the move, I had to deal with the local police, which required waiting on a 2nd officer to arrive. I found out from the police that Tony's had recently had a truck stolen and that's why they took the action. SO WHY WOULD THEY BE SO STUPID AS TO LEAVE THE KEYS IN THE TRUCK!!!!! WHY DID THEY NOT CONFIRM WITH THE CENTRAL UHAUL OFFICE THAT THE VEHICLE WAS RETRIEVED BY THE ACTUAL RENTER!!! INCREDIBLE!!! I WILL NEVER USE THIS LOCATION AGAIN!!!! IT DELAYED MY MOVE BY AT LEAST 45 MINS THANKS TO THEIR STUPIDITY!JOSEPH B.
Stop using dealers. The Gastonia,NC West Franklin blvd and Bessemer City, NC locations both are literally and obviously racist and prejudice. West Franklin Blvd refuse to swear by my reservations price and told me they couldnt do it and I would have to go ti a Uhaul center. Which confused me because they are dealers for Uhaul. Both locations are Nasty mechanic shops. Nasty attitude. And focused on their own business vs both their business and uhaul customers. My wife and I werent greeted or shown any customer service etiquette. West frankl iij n didnt want us going in their shop without a explanation as to why we were there. We Waited an hour and half to be greeted and taken care of at Bessemer City. East Franklin Blvd was very helpful over the phone.Kalauni G.
Just a garage dropped off. Gentleman just took keys and said you're good to go. Nice but nothing but garage.Kimberly W.
Great serviceSAMUEL D.
This is the 3rd time we have come to this location for a Uhaul and I will never go anywhere else! This guy is awesome! So friendly and very helpful!LARRY T.
Tony did a great job. I felt welcomed and appreciated.donald N.
Everything was great, easy check in well informed great accessWillie H.
Truck had a gas leak and I wasted money on wasted gas and made the trip even longer due to extra stops for gasDerrick D.
Since this is a garage, it took quite a bit of time for Tony, the owner, to come help me get the truck checked in. These guys are quite busy, which says something about their automotive services, in a good way. There wasn't much of any place to park the truck, so I parked it in a neighboring roadway, and Tony had to move the truck to check it in. That took some time because he had to get another employee to move some things to make space for it. This wasn't a bad experience, really, it just took some time and wasn't the easiest check-in.Matthew T.
Owner did not wear a mask for Covid. Otherwise okay.Terry W.
Not a thing!JEFFERY J.
Tony's advertised (website, sign on door, etc.) they open at 9am. I have a busy schedule on Wednesday, and drove 23 miles to return it to Tony's rather than a closer drop off to save money. I arrived at 9am, and waited until 10am (business had still not opened) and finally just did an online drop-off and left the trailer.Ron S.
Nothing everything was great.Christopher B.
I've known Tony for a long time. He knows his business, and I would recommend him for your u haul needs and your automobile needsDennis K.
I set it up to drop off at a different location but then when I made a change to my reservation it would not give me that location as an option.Jack H.
Good seroAdora A.