U-Haul changed the location of my pick up that made it more inconvenient for me. The pick up location looked to not to have well maintained lot or U-Haul products. Dirty and sketchy feeling. There was a closer U-Haul location that is a U-Haul store that I have used frequently in the past. Why wouldn’t you send me to one of your franchise operations rather than a place that doesn’t maintain your products or take pride in your brand? Why would I have to go somewhere else to get a crappy trailer that was ordered over a week in advance rather than one of you well maintained franchises? This was truly an unsatisfying transaction and place doing business as U-Haul affiliate. After dropping off at completion of journey, attendant said that the trailer needed new tires. The running lights were completely missing from one whole side of trailer. He said that this trailer should have been retired and never let out on the road in that condition to travel 600 miles.
SCOTT F
Renschlers Auto Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beverly Hills, TX 76711
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Customer Reviews
- 3.0 Average Customer Rating
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Confusing from the start. Multiple smallish buildings with none of them clearly marked as the UHaul rental office. I couldn't find anyone to talk to so I ended up parking the trailer next to some others on the premises, taking a bunch of pictures to prove it was undamaged (in case it ever came into question) and left. To their credit, I checked online that night and the trailer had been marked as returned and no additional fees were added.
Ernest BYou cannot do anything to improve this center because it is the worst I have seen in my life. There was no signs that we are at the correct location. It took us 40 minutes to find the key for the truck. I am really angry with my experience, and I will never recommend it to anyone else. It is a shame for a successful company like U-haul to use these locations for their customers.
Amir NThe hooks on the trailer chains are very narrow. Had a lot of difficulty getting them through the hitch rings. Need to be a little bit wider to go over the receiver rings.
MICHAEL TEven though i was there 5 hours before my actual pick up time - it was ready! There was no issue , on the contrary it was super speedy professional service from everyone . Thank you guys..
Edna G