I made my reservation and was told the day before I was going to pick it up that they didn’t have it ! This is after I was not contacted after being messaged that someone was going to contact me ! When I was directed to another location and told they had a truck for me they didn’t have the truck I reserved. After taking a different truck which was fine they acted as if the truck was too new and didn’t wish to rent it to me ! I work for a big company so I’m aware that this is not how you’re supposed to do business when your business is to rent trucks !
GREG A
Dominion Land & Auction Company
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Christiansburg, VA 24073
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Didn’t interact with anyone, but the main parking lot was really small. There was a sign that said UHaul returns were across the street. It was night, so it took me a minute to figure out where to go. The location to drop them off was not well lit and very cramped.
CHELSEAMARIE AI had to park the vehicle across the street and take a picture of the mileage and fuel a second time because the attendant didn’t want to walk out to the truck. I then didn’t get an immediate check in and that happened after I left. Kinda odd.
GARY JThe location gave me a cell phone for an after hours drop off for my convenience.
PEDRO J$15 safe move was added against my will, II have a screenshot of the original reservation as proof. UHAUL said it can't be canceled after taking the keys, which is when the charge was snook on there and I was not able to see that in the contract until after they charged my card and gave me the keys. I will not use UHAUL again, I filed a dispute with my credit card and submitted the proof and I will be reporting this to the BBB. This is bull crap because I literally have used UHAUL almost once a year for the past 6 years, 2 months ago I paid uhaul over $700 for a big move but I guess that $15 they want to scam me out of is worth a customer like that.... never again
Trent C