Something was wrong with the system and we couldn't check in with the app, and then went inside and the system took a really long time. Finally someone had to fix the problem over the phone. The truck was good once we finally got it though.Malinda M.
Moving Truck Rental in Bluffdale, UT at Towne Storage Bluffdale LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Bluffdale, UT 84065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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It was an easy interaction, smooth with no surprises!MICHAEL W.
I ordered a truck advertised as 19.95. I moved within the same neighborhood. The final price ended up being 98.00. Ridiculous!Charlotte F.
Staff was friendly and helpful.bryce W.
No complaints. Ihaul rental was very smooth and gentleman who assisted very knowledgeable and helpful.Sandra F.
I returned the truck on time, gas filled, and within their business hours. However, a charge of $45.30 was deducted from my credit card without my authorization. And, they weren't even in the office at the time. Seems like a license to steal on top of poor service. I want this charge credited.Tom H.
My pickup location was changed which caused some challenges, however Uhaul customer service comped me some extra miles. The attendant at pickup location was confused on reservation pricing.Joseph E.
It took us over an hour to get our truck rented it was a joke. We thought the mobile order would work great and make it fast no it sucked. Your people took 15 mins in between chat to write us back. I'll never go to this location again. Or use the mobile deviceErik J.
I rented a 17 footer and they gave me a 15 footer and took 1 hour to release the truck to me. Poor Service.Marco L.
Their computers took forever. I had already pre-checked in and paid for it, and it took almost 45min to simply verify the info and get the keys. They were friendly and it wasn't the employees' fault, but I would avoid that place until they get computer upgrades.Alice B.
Fast, friendly, efficient service. Thank you!Tracy S.
There was confusion on my order. I asked if i had to return it to anywhere specific and they initially said no. Then when I went to turn it in I was told it was to go to a specific spot. :-/Russel H.
The inside of the truck had broken glass from a mirror and melted chocolate in a noticibly large portion of the truck.Jessica P.
Very easy process.Amanda G.
My preferred pick up site was changed and I was not clearly notified so by the time I got to the correct pick up my reservation was cancelled because I had to wait for an hour while the self storage owner went on an hour lunch breakJOSHUA F.
Great place to deal with. Fast and easy transaction!Ray C.
Shane was very kind and very helpful. I was there at 8am and didn't have to wait at all to be helped. It was very nice to be in and out quickly. I would highly recommend this location to anyone.Page B.
Amazing service. Everything was perfect and fast!brigham B.
The tank was COMPLETEY empty but I didn't realize until I pulled out and then I had to find a gas station immediately bc the tank was way past the empty mark and I thought I would run out of gas. But the paperwork I signed said it had a 1/4 tank so I had to return it with that much and in the 26' truck that's probably $20 that I should not have paid but bc I signed the contract I basically got ripped off and then couldn't do anything about it. Also, the truck made a horrible sound while you were driving andnthe noise only stopped while you were depressing the break. The attendant was rude and did not know the prices of anything. It was a very bad experience.April T.
Having to pick up the truck after 9am was inconvenient. Earlier hours would have made the move more bearable.DAMIAN V.
The attendant was unprofessional and not helpful. We had to hook our own trailer, and he expected us to unhook it as well until we asked for his assistance. Very disconnected in spite of the non-existent business going on at this location. He did not represent U-haul as we've experienced in the past.JONATHAN M.
My husband was called a liar and made to feel as if he were a thief - I too am in a service industry in the same area and will be sure to share this very unprofessional experience with anyone needing your product and that will happen often due to my business being real estate. Also, there is another choice nearby that may know better customer service. We build a career based on repeat business and this experience was everything we are taught not to say or do! Thank you for this review opportunity. Betty Fryfred F.
The man did not do anything that was supposed to be done. He did not do the walk through, the truck we received had beer cans and trash in the back, he did not give of proof of insurance, and he lied and told us that we would get our deposit back whenever we dropped off the truck at any location.TINA H.
Twice I had the back rollup door jamb when the latch got caught above opening, first time took 20 minutes to free without tools. Need a better solution.Sean D.
The guy there told me he could not help connect the trailer to the truck, and never even offered to check the lights or to be sure it was connected properly.JIM B.