Nonne showed up and called 7 min after the reserved pick-up timeJuergen K.
Moving Truck Rental in Bonita Springs, FL at Best Mini Storage
(U-Haul Neighborhood Dealer)
Bonita Springs, FL 34135
(N Of Gulf Coast Camp Resort)
Services at this Location:
- Mon-Fri: 9:30 am - 3:30 pm
- Sat-Sun: Closed
Special Operating Hours
- 4/17/2021: Closed
- 4/24/2021: Closed
One-Way and In-Town Local Rentals in Bonita Springs, FL 34135
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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I have asked them several times for the email that says I returned the equipment with everything I needed to return plus put in extra gas then I see that I was charged an extra $7.37!!! For what??? I did more than I was expected! Will never use Uhaul again. Very unprofessional!!!liz P.
No one there because of Covid, Phone App took 1 1/2 hours to get truck while on phone. Return truck same thing. Just left it and called. Truck was dirty.Fred T.
No one at location on weekday and normal business hours. Had to drop off without inspection.David M.
Nobody working in office. After loading the trailer myself, a 6x12, the right blinker and brake did not work. I asked about my options and was told to call the roadside assistance, or can cancel and rent from another location. I called other locations and they were either closed on wednesdays or did not rent trailers anymore. So i pulled it home and roadside came to my home . it was a cut in the lights line on the trailer.James W.
Brianna was very kind to receive my trailer even after hours and on a closed day! Thank youRoger M.
The online check in process was absolutely Terrible! The system is not user-friendly.Gerald B.
The virtual rental worked great.DAVID J.
There was nobody at the drop off even though they were supposed to be open until 7:00. We had to use the drop off box.JAMES C.
I dropped of the trailers at this location on Saturday, yet you have charged me an additional day. And if you looked the invoice sent from this location they itemized 20.00 for the "Extra Day" which then manages to transform its self to 56.00 for the additional invoice total. Unless you can provide me with a valid reason for this charge I will be disputing the charge with American express. The facility had no personnel there at 10:00 when we dropped of the trailer.David P.
Location closed due tomCOVID with a sign to leave the trailer. Nobody there to help.Russell F.
Worst experience ever! Reserved a truck a week in advance, received confirmation number and gave my payment information at a location I chose for its convenience to where I was moving from and moving to. Never received a call that week letting me know the combo to the lock since I was renting on a Sunday. Was lied to by multiple people about the guarantee that my truck would be there. Even did the online check in as instructed a week early to speed the pick up process along. 2 hours later and in a second and much less convenient area then I chose, I finally received a truck. Because of the inconvenience of being 2 hours behind, it started to rain and some of my belongings were soaked and damaged. Now you have the nerve to charge me for this nightmare of an experience?! Will not recommend and will go out of my way to bad mouth your company. Thanks for wasting my time and damaging my property, all while taking money out of my pocket.graham W.
Not open. Operating remotelyCarmine G.
Called us about return was very kind and understanding. Again made things easy after moving from NJ to FL it was greatly appreciated.CHRISTOPHER N.
Brianna was very proffesional and helpful. Thank youCHIP C.
I was told by the manager at JJ's Auto Sales that I could drop off the trailer anytime within the 5 days allocated. NOTHING was said about an "after-hours" fee of $21.30. ONLY that Best Mini Storage had been notified that the trailer was coming. HECK! I even place trailer in line with other trailers. They didn't have to do anything other than write down and confirm the trailer number. THIS IS A COMPLETE RIP OFF!Michael W.
No one was @ the drop off location..... didn't feel good about leaving the trailer there w/ no sign off paper work or check out available.Jeff W.
Considering all of the issues with conducting the rental business during COVID, Brianna was fantastic in coordinating the pick-up and drop-off of the truck. Thank you!Harry J.
Just keep doing excellent work like you are. Great experience ðŸ˜Ginny W.
Be openCarlos F.
building is run down, no space for parking, crowded with other trailers.Brad D.
Super easy Pick up! Everyone was extremely helpful. Am going to make another reservation for this coming week!Tracey S.
Excellent customer service, called me ahead of time to work everything out, and went out of her way to make it smooth for me.Jonathan B.
This place is ridiculous. I returned my uhaul truck 2 days early and called uhaul customer service to let know that I had dripped the equipment off. Today I looked at my receipt and I was charged for extra days and for cleaning. This is ridiculous we returned it cleaner then it was when we picked it up!. Don't rent with this location. Don't choose this location to return your equipment they try and find anything to try and charge you!Latasha H.
HQ should have sent an e-mail for address to return - they did not - called 2nd time after going to the drop off location on your website - this company was no longer your agent....finally got through again to HQ and they game me the proper drop off location - which nobody was at - put keys into box and Brianna was helpfulBeverley H.