Rental experience during this latest rental with Uhual was very challenging. First, requested and confirmed location of pickup had changed sometime prior to me arriving for my 10am rental. Second, location I ended up having to go to was not staffed and so I had to go through a 20 min process of verification via chat. Third, tried requesting that my drop of location be updated to the initial Uhual location and was told that it wasn't an option and if I did, I would be charged $600. Local agent did not seem to care that I had to adjust so much just to get rental and no effort on Uhaul's part to be accommodating.
Seneca H.
Best Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bonita Springs, FL 34135
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This location notified me that they Did not receive rented trailers. I was sent there with my information clearly stating I had rented both a truck and a car carrier. I had to detach and unload this trailer alone, again, when I was told that I would have an employee disconnect the trailer. The woman on site was very pleasant and tried her best to guide me. She had no idea I'd be arriving with a trailer because as she stated they do not accept them there. This whole experience will keep me from ever using U-Haul again and I will advise anyone who needs a rental to go elsewhere.
ALBERT B.No one was there, small space, no service
diane M.Easy pick up and drop off in a convenient location. Equipment was there as described. Truck drove well and the 20 footer had plenty of room. Good that there are 3 seats in the front, since I had 2 movers and myself. Very satisfied with my experience at this location.
Thomas R.I did not care to rent a truck via phone.
debbie M.