Very dark and unsafe feeling location. It is an old delapidated warehouse area. Extremely poor lighting. While using the app from drop off, a rude man pulled up in a car and said, I’ll take the keys. He gave no identification that he was the owner or an employee. He became very mad when my wife asked if he worked there and for proof he wasn’t an employee. It was dark and raining when we returned the truck. We felt very unsafe at the location. We will never return a truck here again.
GRANT W
Spice It Up Hair Salon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, KY 42101
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Customer Reviews
- 3.0 Average Customer Rating
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It was a mess from the beginning the women was out of town had to wait on another lady to bring the keys the price was not right I got charged for extra stuff I didn’t agree to the transaction to begin with was charged over $200 so I had to go pick it up told the women 3 times my drop off location was Glasgow had to call customer service because she put it at Grove Kentucky, so I had to call them and get it changed to Glasgow Kentucky
Danacee KEverything was great, nothing to improve.
Debbie NThis was the third location I was sent to by U-Haul. I have never had issues when renting before but this was not good service. The location was not the issue it was the process and the U Haul 24-7 app. Not good at all
John CThere is equipment parked randomly all over the place. There was a trailer blocking the driveway to get in on one side.
TODD G