The U-Haul truck we originally reserved was not available when the dealer went to pick it up so they had to upgrade it to a larger size. It was a free upgrade, but the cost in gas for the larger truck was way more than what we budgeted for. Also we were unable to adjust side mirrors on the truck, which made driving harder when changing lanes. On the first day of our trip right before we got to our stay for the night, the engine light in the dash came on. I tried calling about it but a recording told me to call back in 45 minutes because I called during a heavy call volume time. I used the chat feature and when I explained about the engine light I was told it comes on when the vehicle needs its scheduled maintenance done and to go ahead and continue to drive it the next day for the rest of our trip. Returning the truck was more difficult than I remember it being in the past. Thank God we made it safely to our destination
Jennifer B
BG Towing & Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bowling Green, OH 43402
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great experience
JAMES BI picked up the uhaul with a half a tank of gas. I returned it with a half of tank of gas but I was charged for gas. I calculated the amount of gallons I needed based on 7 miles per gallon, which the truck gets better than 7mpgs so I know I put more gas in than I used.
MATTHEW RTried to charge me more said I went over the miles..which I didnt..went to pick up the uhaul and the business was closed over all a very unpleasant experience
Kristina MVery friendly and helpful!
JEFFREY H