This was by far the worst experience I ever had at an uhaul. They made us dig out our trailer from snow, and tossed us a shovel. Then it was frozen and I asked to use one that was not buried and at first they said no but after realizing how much we were struggling they finally allowed us. The manager was absolutely atrocious, also charged me for an extra day when in fact I was there the same time I left the place after shovelling. They also don’t help you at all so they tossed us a jack to try to get the trailer on. Every other uhaul I’ve been to all over would help. Terrible service, manager doesn’t care, I wouldn’t recommend this place in the winter that’s for sure !
Christina C
Quality Inn Bracebridge
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bracebridge, ON P1L1G4
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Customer Reviews
- 3.5 Average Customer Rating
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Not a bad experience , but nothing fantastic at Bracebridge . Lady working wasn’t super helpful, but called to uhaul to notify that I was give the wrong drop off location and I was amazed how seamlessly they were able to solve the issue. Customer service was great on the phone
TYLER DVery efficient service - easy to book and return the rental truck. I will definitely recommend this location.
James MNo check for equipment was done prior to our arrival. We selected for there to be a furnature dolly which we desperately needed. Only for the women at front desk to say they didnt have any. She didnt do a check around the truck or inside the truck prior to our pick up because there was shards of glass inside. And she said she doesnt know whats in the trucks because she hasn't checked. (So there could have been a dolly but she just didn't know.) This location in Bracebridge has many poor reviews. No one recommends that location. I would review this location and potential revoke their partnership with Uhaul. We needed a truck because of our move. We were hours behind because we had to go track down a dolly. Horrible service that way.
ALYSHA BIt had 5-6” of pure ice all over the front of the vehicle took over an hour of my booked time to clean it off. Then was barely able to get out of the parking lot as it had a bunch of snow infront of it. Then it was not able to even drive in the skim of snow as the tires were slick and spinning and insanely unsafe. I was not even offered a refund or any compensation and that truck put me in very unsafe situations.
TRACY J