Van was really not very clean at all but I marked it ok when returned it exactly as how I got it. Figured if issued to me this way then so it is there. Staff on virtual and at business very nice
theresa l
Midgard Self Storage SR70
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bradenton, FL 34202
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This particular location apparently no longer has an on site employee but now has a virtual assistant. I selected the option to check in with a staff member to avoid using the app to check out and in because I’ve found it to be very difficult to use. No one initially came online in the lobby so I tried to do the app checkout but my reservation wasn’t set that way and wouldn’t work. Someone finally came online on the screen and converted the reservation to the self service and I checked out but it was raining and I had limited cell service for some reason so I was barely able to complete the checkout on my phone. Same issue when returning. It took almost 20 minutes to use the app for checkin because the photos did not upload in a timely manner. The vehicle itself had a broken weather seal on the rear door so there was a decent amount of water inside from the rain coming down. I did note this in the app with check in so hopefully it can be addressed before someone else has an issue. If it had been a self service only location when I I completed the reservation I could have picked a different location or at least had the expectation of needing more time/patience to get the vehicle. I personally try to go out of my way if needed to go somewhere with an actual person. Thanks
Thomas CHave a live person in office. Very difficult to use app when the cell service is almost nonexistent. Virtual agent could not read my credit card due to blurring camera when buying a rope. I WILL NEVER use U-Haul app to rent again.
Michael CThe virtual set up is terrible! 2nd rental in less than a month and problems again with the uHaul app. Terrible customer service. Pay for a person to work and stop the virutal BOX person who can't help cuz who knows where they live. If I had another option for rental I would. I WOULD NEVER recommend this service to anyone. Sorry, have to be honest.
Julie FWent to pick up couldn’t get keys. No manager to help. Had to postpone my move for 2 days! Terrible to have only virtual help. I should have received a discount when I had to rebook.
LAWRENCE F