No I was extremley disappointed it was dirty and as well as I had to wait 2 hours before they opened when I was booked for 6:30 am and didn’t get it until 8:30 ish I’m extremley disappointed and as well as unsatisfied with the service I was behind schedule
Keely K
Little Chiefs Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, MB R7A7K9
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- 3.5 Average Customer Rating
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Easy access to the location and a bonus to have a fuel station on the premises. The employee was new, but was very thorough on the return.
BRIAN JAll people involved in the rental should come up with the same story. I called little chiefs in brandon mb on a Friday to rent a u.haul for the Sunday to be picked up in brandon and dropped off in swan river mb that same day. I was quoted $57.99 for the day and told I didn't need to book at that time as I could jyst pick.it up on Sunday. Sunday when I got there to pick it up i was.told I should have booked but they did still have one. I was told I had to pay for 2 days but if I got it to Swan River that same day I would b reimbursed for the second day. When we got to Swan River that night we were told charging for 2 days was standard procedure and we wouldn't b getting any money back. Which means I used the trailer for less than 8 hours and paid for 48 hours What kind of a rip off is that. If the first fella would have told us that believe me we would not have rented from you First your people need to all.come up with the same darn story The brandon men were at least friendly The fella in swan river is one of the most rude ignorant and snarky people I have ever had the misfortune to meet. If I treated a customer like that where I work believe me I wouldn't have a job So when I called u haul to complain I was told the 2 days was standard procedure. A few days later a gal from uhaul called. After talking for a bit she said u haul could likely do something for us. Then the call dropped So I called haul back and was told they'd b able to reimburse for the one day That's over a week ago now and nothings showed up as a credit yet So what's going on? Believe me I will never use your company again. I was totally ripped off totally disrespected in swan river and I am thoroughly disgusted and disappointed I work hard for my money and I don't mind paying for services that I use but I am not happy about paying for services that I dont use and paying for 2 days when it should have been jyst 1 is a total ripoff So to answer your question you need to do 3 things 1. Get all your employees on the same page Maybe they need to be trained to know what they should be charging and maybe they need to be trained to not be so lazy 2. They need to be honest from the start 3 they need to be respectful and friendly
RICHARD HThis place needs to be stripped of its license with Uahaul. They were so rude, the lady had no idea what she was doing and had to call someone to see if they could understand what I was asking. I had to get Uhaul head office to deal with her. What should have been a 10-minute transaction took her over an hour to get me on my way with the help of head office. Not to mention I had my family with me and 2 other hired help standing there waiting too!
Curtis TIt’s not the staff’s fault, there was one person who had to work the counter of the convenience store and work for U-Haul… he was unable to assist with the return like going outside to help unhitch the trailer. There are no tools like a jack or lift assisting device- 6x12 trailers are heavy, if you need any physical help, do not use this location, pick a proper U-Haul facility that is staffed appropriately.
DAVID D