All was well.
JAMES D
Security Public Storage Brea LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brea, CA 92821
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
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None. Customers will be happy with their experience. Personal top notch especially Monique.
MARK JMonique was great and I'd recommend this branch to a friend.
AKSHAY KThe worst customer service I have ever experienced! Monique was not helpful at all. I had so many issues with Driver edition, it was ridiculous. I told her I would have the truck for two hours when I came back, she was gone. I drove no more than 10 miles round-trip. I had to call corporate offices three times to get assistance. Why are they paying this girl? I left three messages on her phone to contact me for confirmation of drop off. I am still waiting for that confirmation email. I even contacted corporate who told me they had passed the information on her, still no confirmation email. I’ve said it before if you don’t like your job leave the company. This girl should not be working there. Thanks for making an easy job Stressful Monique.
LESLIE MThe employee (Monique) was super rude. First, she seemed bothered to unlock the door for us (she opened it 5 min after the location was supposed to open)…and her attitude continued throughout her time with us. Then, she started to help us get our U-Haul rental and proceeded to take 4-5 calls at the same time. Instead of putting those customers on hold and finishing up with us (since we were there before she took the calls), we had to listen to ALL of the calls and wait around! This took 20+ min. After she took the 5th call, I walked out and let my husband wait. She was being SO rude! My husband then said I needed to come in to sign for the rental… so I went back in and I told the employee “The 4 hours we requested for the truck rental starts from the moment you give us the keys, right?” And she rudely said: “Don’t you know you have the truck for 24 hours?” I said “no, when I booked this rental, I selected 4 hours…” She then kept (rudely) telling me “well, that’s not right…but it’s better for you to have the extra time, right?” For the sake of your business, please don’t let this individual work for your company anymore. She’s rude, doesn’t have proper customer service skills, and doesn’t seem to care much about the customers she’s dealing with.
KIMBERLY D