I recently rented from this location. In the initial order, I requested two hand trucks. These were not available when I picked the truck up. I absolutely needed these for the move. I was not notified that they were not available. I picked up the truck, with NO HAND TRUCKS, and had to move 30+ totes through am apartment complex. These should NOT be made to pre-order if you don't have enough. This is NOT a god way to do business. I picked up the truck before business hours and dropped it off when the location was open to the public. The clerk on duty was very helpful and nice but this location should NOT offer hand trucks to reserve especially if they don't exist. This was the second time I've rented from here. First time I was given a truck that had been used to haul manure. I won't get into that now. Your online system and actual inventory are out of sync. Fix it.
John B
Security Public Storage Brea LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brea, CA 92821
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I did early pickup when the rental office was closed. Huge mistake. I ordered an appliance dolly and a regular dolly, and they were not in the truck when I picked it up. I ended up having to scramble and went to Home Depot and rented them there. I was told on the return that they ran out the night before and that she took them off my bill. Of course you take them off the bill, I didn't get to use them. No call, no message, no warning, just missing critical items for my move. Do Better U-haul.
Brad BVery smooth process
SEAN PI reserved using the 24/7 feature but when I got there it said my equipment was not assigned and to call a 800 number. At thatvtime I was told I would have to come back when they open. Also I had putting thayvi wanted to rent an appliance dolly and none were available at the time ofvrentsk.
CHRISTINA HI wouldn’t recommend uhaul at all
ALYSSA G