I have used U-Haul more than 10x, and this was the worse experience I have had and will never use them again unless at a site with a person present. The online app kept crashing and making me redo things, between the pickup and return added an hour to my day that I already didn’t have to give up. Too many pictures, online people wouldn’t respond, local number not answered when I called 2-3 times and voice mail full. Worst customer experience I can even imagine. I run my own 50 million dollar business, if my employees gave this kind of service people would be without a job. Re-evaluate your app, responses way to slow or non-existent or even if responding vague. App wouldn’t respond many times over and crashed even though I had great bars and everything else working fine. You probably have a hosted service on A webserver from Amazon or similar, doesn’t have enough bandwidth. Very frustrating experience as I am in tech.
David D
Total Stop Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Broken Arrow, OK 74012
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent
JOHN Nexcellent
FREDDIE WThere are too many vehicles and trailers on the property that made it difficult to maneuver around property to drop off trailer. This must be a popular drop off for Broken Arrow.
KRISTIN HGreat service excellent equipment! Also the Boys on the Move did an excellent job unloading for us at our home!!
MICHAEL C