Customer Reviews for Total Stop Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

I didn’t get the guys name that runs the place but he made it the best U-Haul experience I have ever had.

Rating:

5.0

Wonderful as always! The owner was very friendly, knowledgeable and fast!

Rating:

1.0

I will never go to Total stop Inc.ever again.this was the worst experience I have ever had rude and very disrespectful.over charged for insurance and rental. Just use someone else this man does not deserve your business very unprofessional.

Rating:

5.0

He was very nice and would for sure recommend him to someone who to move and use this company he gets more then 5 stars in my opinion

Rating:

1.0

There was no one there to check us in or help us when hit the hwy and check engine came on. I know that there was no one that would help us! With that said we probably will go with an other company for helping someone move.U-haul was one of the best.

Rating:

5.0

Bob and Total Stop provided excellent customer service and the overall rental experience was great. I would recommend Total Stop to anyone looking for moving equipment rental in the Tulsa area.

Rating:

5.0

Great experience.

Rating:

2.0

Have someone work and get more space. I had to back up and unhook my trailer both times I used this Location.

Rating:

4.0

Ensure customers know to use the app so that vehicle condition is documented prior to leaving the facility with the vehicle. When damage was pointed out to the facility, they acknowledged it, but said to have the drop off location call them if there were any questions.

Rating:

3.0

Location was dirty. The truck had a check engine light on when I picked it up

Rating:

5.0

Person on the counter was very helpful and professional easy and fast service will recommend this location 100%

Rating:

5.0

Make sure computer are running efficiently. Wait time was unbelievable due to the slowness of the computers.

Rating:

5.0

VERY CLEAN AND ORGANIZED PLACE, FRIENDLY STAFF

Rating:

1.0

Have someone actually there and some one who will answer the phone at that site. I dropped off dolly on Wednesday nobody there and no answer, dropped off truck Thursday same thing . Other customers there at both times needing assistance.

Rating:

5.0

I called to reserve only 2 days before needing moving truck. The owner conveniently confirmed my reservation by text. When I arrived the truck was clean and ready. I was also able to rent furniture pads. Return was simple and my receipt was sent by email. E - Z Great place, great location and plenty of vehicles, all sizes! I highly recommend this location!!!

Rating:

4.0

Overall everything was as expected. It was an easy process and the gentleman working there was nice.

Rating:

4.0

Customer service at this location has been great

Rating:

5.0

The owner is excellent to work with and the truck worked wonderfully.

Rating:

4.0

Mgr was awesome and got me in and out of there in a timely manner explained all of the coverages and policies perfectly thank you!

Rating:

4.0

When I rented the equipment. The system was down which was fine we got the equipment. Now you guys have no customer service. I went into the store where I returned them. And they could not help me. I had to get a hold of customer service in the state where I pick them up. I called several times and every time I call if the line was busy they would send me to another state I talked to Louisiana I talked to Arkansas. It took forever to get anybody to help me. I'm very disappointed it was not that late when I drop the trucks off and you hit me for another day on two of them. I believe I should not have been charged. The trouble with your system and no customer service is no good.

Rating:

4.0

There was no personnel when the return was made

Rating:

5.0

Rented from this location several times and it has always been excellent

Rating:

5.0

“It was very nice. Thank you very much.”

Rating:

5.0

Amazing experience. Very helpful and pleasant to deal with.

Rating:

5.0

Your uhaul rep was so friendly and fast!!!

Rating:

5.0

Gentleman was professional and knowledgeable. Very courteous.

Rating:

5.0

I experienced no areas of improvement needed.

Rating:

5.0

Excellent experience

Rating:

5.0

Mr. Ahmed was very understanding, helpful and supportive. He is the only reason I would come back.

Rating:

1.0

I was charged a $7.00 and then an additional $10.00, cash, for a worthless dolly with a flat tire. Won’t be using this location anymore.

Rating:

5.0

Fantastic service, Fantastic and professional owner. I was very annoyed that corporate kept harassing me to switch locations to another store - it is highly unprofessional, unethical and would advise that UHaul to disengage from that practice.. I'm all my years renting, I've never experienced this harassment to pilfer business from one location to another, if this is what UHaul does now -STOP IT! Allow customers to rent in peace! This location and owner is the best!! Stop trying to take business from him/them!

Rating:

5.0

Friendly and helpful

Rating:

5.0

I absolutely love this location and the owner/operator. He is so professional, pleasant, and easy to work with. He is the reason that I continue to support this location! Looking forward to continuing to use his services.

Rating:

1.0

I did a contactless reservation. Pick up was fine. The issue was at drop off. As I was completing the drop off one of the employees or the owner (I’m still not sure) verbally harassed me, called me the B word and threatened to have my personal vehicle towed for absolutely no reason. It was a contactless reservation. There was no need for him to approach me at all so the fact that he was hostile and disrespectful to me is still hard to believe. I would not recommend this location to a friend because the customer service was horrid.

Rating:

2.0

Location says 24/7 drop off and I did at 6am. There were no lights on at the facility and no clear instructions of where to park truck.

Rating:

1.0

Location was very dark and looked like an abandoned building It was very dirty and messy inside Would not go back The guy working was not very friendly or professional Ver uninviting in every way

Rating:

5.0

Don’t know..was fine!

Rating:

5.0

My reservation wasn't found, but that was probably my fault. Luckily, they had a truck available

Rating:

3.0

Friendly service. Really appreciate the owner.

Rating:

5.0

It was easy in and easy out-

Rating:

3.0

Did not care for the online drop off process

Rating:

5.0

Larger lot for easier parking with the big trucks

Rating:

5.0

Manager was very eager to please and helpful. Very good experience.

Rating:

3.0

Had problems with the mobile app, picking up and checking out. I suspect your app has problems syncing up with gps . Had to sign out and retry.

Rating:

5.0

I did not get the gentleman’s name who helped me, but he was very kind and helpful! I didn’t even ask for blankets, there were a bunch in the trailer for me. 10/10 would recommend. Thank you!!

Rating:

4.0

Friendly service was very happy with my experience

Rating:

5.0

10/10. Will be back!

Rating:

1.0

I have used U-Haul more than 10x, and this was the worse experience I have had and will never use them again unless at a site with a person present. The online app kept crashing and making me redo things, between the pickup and return added an hour to my day that I already didn’t have to give up. Too many pictures, online people wouldn’t respond, local number not answered when I called 2-3 times and voice mail full. Worst customer experience I can even imagine. I run my own 50 million business, if my employees gave this kind of service people would be without a job. Re-evaluate your app, responses way to slow or non-existent or even if responding vague. App wouldn’t respond many times over and crashed even though I had great bars and everything else working fine. You probably have a hosted service on A webserver from Amazon or similar, doesn’t have enough bandwidth. Very frustrating experience as I am in tech.

Rating:

5.0

Excellent

Rating:

5.0

excellent

Rating:

5.0

There are too many vehicles and trailers on the property that made it difficult to maneuver around property to drop off trailer. This must be a popular drop off for Broken Arrow.

Rating:

5.0

Great service excellent equipment! Also the Boys on the Move did an excellent job unloading for us at our home!!

Rating:

5.0

Nothing! Bob was so helpful and friendly!

Rating:

1.0

Scheduled a friend to come pick me up and drop me at the u haul location. There was a card board sign on the door that said back at 4:30 when I arrived at 1pm. The u-haul went about 3 miles down the highway before the check engine light came on and the cruise didn’t work.

Rating:

5.0

Owner was super helpful and accommodating.

Rating:

5.0

Bob was so nice to work with. Vehicle was in amazing shape and made the moving experience all the better. Highly recommend Bob to anyone looking for a truck to get some moving done.

Rating:

5.0

It was a great experience. The owner was very helpful. I would definitely rent here again.