Customer Reviews for La Estrella Resturant
(U-Haul Neighborhood Dealer)

Rating:

5.0

The Best

Rating:

5.0

Good

Rating:

5.0

Great place, Shoutout DU-Haul

Rating:

5.0

Been coming to this place since 2017, Never stole from me, and customer service is best ❤️‍🔥

Rating:

5.0

Great 👍

Rating:

5.0

Me gusto bastante ✅

Rating:

5.0

Great Customer service, Appreciate Dyren for helping me with this moving.

Rating:

5.0

Very great customer service. Also that young guy did a very great job with me.

Rating:

5.0

Best customer service 🧡

Rating:

5.0

Great customer service

Rating:

1.0

This is the worst experience i have ever had, that location is horrible and they stole my money, dont waste money there just close it.

Rating:

2.0

Take the U-Haul away from them Reservation at 9:30, but no truck was there. Truck was on zero mile to empty on pickup. I went 40 miles, I had 100 but didn’t need it. The guy wrote down that I went 140 miles. BEWARE OF THIS PLACE!

Rating:

1.0

Evething was back horrible?,? I don’t like I will never rent other one never never again also they Charse me 500 dólares

Rating:

1.0

Hi I always have an issue with this location when it comes to checking in and checking out. My last experience when I set up the reservation I decline the insurance and even told the rep that I don't need the insurance he still added it on and when I was checking out I was told I had to accept the price and dispute the payment. Horrible service

Rating:

1.0

Bad service, terrible.

Rating:

5.0

This location has great customer service. I recommend this location to family members and friends. Everything was quick and easy highly recommend.

Rating:

1.0

I use to work with U-haul for long time. This time I stopped to rent one in one location that not have good reception because I needed in emergency one van. Service was terrible in one restorant.. when I returned yhey try to put more miles. Leave me 1 hour and half to wait a lot noisy and very unprofessional communication. Never again come back in that place

Rating:

2.0

This location needs attentive people to service the customers. It was hot inside the restaurant and loud music was playing. I had to wait very long to pickup and to drop off. At drop off they lost my contact and need my ID and credit card to do another reservation which I did not have on me.

Rating:

5.0

East transaction

Rating:

5.0

👍👍👍

Rating:

1.0

Van fuel was empty upon pickup and extra miles was added to my receipt leading to and extra charge and dispute amount.

Rating:

1.0

Really poor service, I did a reservation online, get I got there they didn't have that truck on the location.and the kid that works there doesn't know what he's doing. He wanted to make a new reservation for another truck.

Rating:

1.0

Que otras personas atienda al cliente

Rating:

5.0

Great customer service was on time and I will be definitely renting my U-Haul from this place!!

Rating:

1.0

Provide stronger courses for independent owner operators. And better supervision of brand. In order to help, improve the quality of service.

Rating:

1.0

They were very rude. Also U-Haul said I could drop off 24 hours and that was incorrect! Very disappointing. The U-Haul management was vey disgusting!!! In appearance and attitude!

Rating:

4.0

Good

Rating:

5.0

Clearer communication. A bit more friendliness.

Rating:

1.0

Staff is extremely rude and dismissive over charged me for the gas fee and wasn’t there when I arrived to pick up the U haul delaying me 20 minutes had to communicate with him over the phone with the person behind the counter and over all an extremely negative experience

Rating:

1.0

Me cobraron 157 por una vans

Rating:

5.0

Excellent

Rating:

5.0

Tener disponible todos todo equipment en el lugar.

Rating:

1.0

This location was a nightmare! I’m still dealing with an affects of it a month after moving.

Rating:

5.0

Encanta muchas gracias

Rating:

4.0

I works tell anyone I refer that they may have to be patient to wait for the attendant to arrive. But the service was good.

Rating:

1.0

P[HOTO YOUR MILES AND GAS BEFORE TAKE OFF

Rating:

5.0

Todo bien

Rating:

3.0

Easy going

Rating:

1.0

Be more respectful and clean

Rating:

4.0

Rápido y fácil así mismo entregue y sin ningun problema

Rating:

1.0

Don’t allow U-Haul employees to feel comfortable enough to drive the U-Haul truck to their POV “so they don’t have to walk” upon renting the vehicle.

Rating:

1.0

The service was so bad it was nobody in the place when I went to return the van I have to wait more than 1 hour for someone who i can give the car key.

Rating:

5.0

I give to the guy

Rating:

5.0

Nothing

Rating:

4.0

The Rental had damages and low pressure in one of the back tires but was clean and excellent customer service

Rating:

1.0

Not prepare for my arrival not knowing what they were doing I arrived at 2 they may the receive at 7:40 hope not to get charged extra

Rating:

3.0

Back tire was flat

Rating:

4.0

Thank

Rating:

3.0

The people running the rental were just fine, no problem there. The truck was very dirty, sticky, and gross. The cab wreaked of pot smoke, especially when the air was turned on. There was bits of trash in the truck. Also there was zero fuel in the truck which forced me to immediately fuel up. I knew at some point I’d have to refuel but having zero gas on pickup was lame.

Rating:

1.0

Overcharged me

Rating:

1.0

They need more trucks available . There is no point in mobile pick up if you’re not gonna be able to do that there . There is absolutely no point in doing reservations if they just gonna make u redo a reservation in person . By all means if they make u wait an hour just to hope someone cancels for you to have a truck is crazy. U can have a reservation early and someone with a later reservation will go before you .

Rating:

5.0

Good service

Rating:

5.0

Everyone was great! Super easy pick up and drop off and my van was in great shape

Rating:

5.0

For now everything is okay 👍

Rating:

1.0

Customer service was lousy, no professional service at all-the only reason I didn’t walk out was my desperation but won’t ever use this location again and would recommend to anyone.

Rating:

5.0

Nada excelente compañía

Rating:

2.0

Be more organized and prioritize customers. The person is always missing, and no way to reach them when not in the station. Waste a lot of people's time.

Rating:

3.0

The van was dirty and the mileage at pick up was 10084 and ending mileage 10133

Rating:

1.0

Horrendous service. All of the equipment wasn't available, rude customer service, (worst by far of any Uhaul location I've used historically) truck was not cleaned out prior to being given to us. They wanted us to return the truck exactly at 5 when our reservation was until 6pm. Will never use this location again and will hope others steer clear as well.

Rating:

5.0

N/a

Rating:

5.0

The service is efficiently and very fast

Rating:

3.0

Rent clean Uhaul

Rating:

1.0

Car was extremely unmaintained. Check engine light was one. Location owner was very unprofessional. I would like to submit an official report about my experience.

Rating:

5.0

The best

Rating:

4.0

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