Fantastic communication, easy and quick process.
DUSTIN H
Willow Run Feed and Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Broomfield, CO 80020
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The place is a mess. The older gentlemen working at the counter was very unfriendly. The “don’t be rude, we’re not required to rent to you” sign at the front makes sense since the attitude inside is immediately off putting. He asked if I would like the insurance and I said “yeah I guess I will do that” and he replied “well do you want it or not?”. The younger guy was helpful and nice. Not specific to this location but the entire experience was extremely frustrating. I booked a 6x12” trailer for a different location close to my home. I then got an email saying I had been rebooked to a new location and told the original one I chose was just a “preference”. I understand that equipment is not always available but even a call to let me provide input on the next location would have helped. Then on the morning of my reservation I called the make sure everything was ready and they told me they weren’t open that day (this 2nd location was the last email I had. No texts or anything). So then I call U-Haul and they tell me I’m now at a different 3rd location, again, was never notified. My reservation at this location was for 9am but they don’t open until 10am. The entire communication chain was extremely poor.
WYATT HCharged for gas when the meter was where I left it.
YUHANNA BThey changed my pick up point to start with, then they changed the day. Second point i got home and one tire was shot, i went back and instead of changing the tire they gave me another trailer that was pretty worn. At least the tires were good. I will not use U-Haul again.
MARTY HDrop off location had nobody there shortly after 5pm. Did the self checkout and system kept locking up on photo uploads. Called 800 number and was told I'm checked in. Still no receipt tell me contract is complete
WILFRED K