We had a reservation at the Yuba city store. When we arrived the 26’ truck we reserved weeks ago was not available! The manager couldn’t have cared less and didn’t bother to contact us. He was very unprofessional and not helpful. One of the employees found us another truck that was an hour away round trip. I asked the manager for a discount and was told to call the 800 number. The employee told me the manager knew the truck wasn’t available but neglected to contact us. Very poor customer service from the Yuba city manager. The Browns Valley team was so helpful. They had a truck for us. We were traveling out of state and had movers to help load and unload- thank goodness the Yuba city employee found us another truck! Very disappointed in the way this issue was handled by the Yuba city manager. I even confirmed a truck was available when I purchased boxes a couple days prior to our reservation! I will think twice before using Uhaul again. The Yuba city manager needs to be made accountable!!!!!
PENNY H
Ray Bradley Feed Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Browns Valley, CA 95918
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Customer Reviews
- 4.5 Average Customer Rating
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Would not assist in putting trailer on truck injured my back before having to move lifting onto my truck.
Jonathan MActually the young manager was impressive.
SHIANG-LAN HI have worked with Ray Bradley in the past renting a U-Haul he's always helped me out and is a great guy.
SALVATORE CFast service, friendly in and out promptly and great customer service. Anybody that needs uhaul equipment near Rays feed store I highly recommend them.
MICHAEL M