Nothing to improve. Your pre-checkin process was smooth. So was checking and in and picking up. So was dropping office. And the trailer had no issues, except a small dent, and we got to document that before leaving the lot, so we would not be blamed. 10 of 10 all around! My only suggestion comes from the fact that many of us who rent a trailer only once in a great while can't back them in very well. So a straight-thru parking spot for you larger trailers would be nice. This location had some straight-thrus but they were filled with the little light trailers. The light trailers can be moved by hand so they could be backed into non-ST spots by hand if necessary, leaving the ST spots for the big heavy trailers that have to be moved by vehicle.
Robert F
Main St Bp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brownsburg, IN 46112
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Customer Reviews
- 4.5 Average Customer Rating
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My reservation for a 15 foot trailer pickup at 9 a.m. turned into a potential 10 foot trailer because the location that I reserved from (a whole week in advance with said 15 foot available) didn't have a 15 foot available. So my reservation then got bumped back by 30 minutes, which was the least of my worries or frustrations. After waiting until my surprise new time, I went in to find that there wasn't anyone who could get me the keys to my reservation anyway. I didn't get my uhaul until 10 a.m., but thank goodness I still got the 15 foot trailer I originally reserved for pickup an hour earlier.
BRADLEY HYou would have very little, it was like clock work, first time I scheduled a haul on line, very easy, I have rented once across the street at Ace hardware but not again until they fire some personal. the personal at BP location was great, they knew my reservation, what I needed, just went smooth as silk. I get my gas there all of the time, and that was something else that was great, I returned the truck, i could fill up the gas, just so easy.
MICHAEL PDid online turn in
James MEverything was smooth sailing!
GREGORY W