We were promised a discounted rate because they moved our location almost 30 miles one way away so an extra 60 miles round trip....was supposed to pick.up at 10 am.arrived and store wasn't opened..waited for owner or employee to arrive another 5 to 10.mins was extremely rude. So we were an hour behind schedule from the door and paying for 60 extra miles and no discount on rate per miles at least for the extra miles they had me drive out of the way.TIMOTHY R.
Moving Truck Rental in Brownsville, PA at Mattys Marine & Motor Sports
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Brownsville, PA 15417
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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the lady was very kind and did everything she could for me. Everything was very clean and done very nice.Priscilla S.
Was at this location over 50 minutes just to rent a small trailer.JASON K.
On line booking is a complete waste. Uhaul and rental location on two different pages. I wanted a local pickup and uhaul was going to make me drive an hour in the wrong direction to pick up at. Called u haul custiomer service poor, no at' stop rent between Pittsburgh and Williamsburg va.... very unsatisfactoryLance K.
I have rented from there many times i dont think i would go anyplace else if i could chooseEDWARD A.
Will do business with them againTroy A.
Everything was perfectjim L.
This location does not answer or respond to phone calls and also calculated my bill incorrectly. Terrible servicerichard L.
It took entirely too long due to your system crashing. It took over an hour and numerous phone calls to finally leave with truck. This delay was not in anyway due to the individual that checked me out.barry L.
Matty's Marine was Friendly and very Helpful with answering any questions I had. The trailer was Clean and ready to rent out. Great local business, I would definitely rent from them again. Thank You!BRIAN S.
The woman who was helping me was easily the rudest woman I've ever spoken to in my life. She was angry at me for taking the UHaul truck to a different location and called me stupid for doing so. SEVERAL TIMES. She kept complaining that I was dumb for taking it to a Washington drop off location because thats HER truck. She stated that she can save me money by changing the drop off location to the same spot and I had told her if it saves money than I'll do it. She then replied â€œwell it's too late now I'm not doing thatâ€ She then explained to me that the place I'm returning the truck to never cleans it. I then stated that I'll be sure to clean it out before I return it, she actually replied to me and said â€œYou can fucking crash it for all I careâ€ This is not an exaggeration these were her exact words. I've never felt so disgusted by an interaction with someone I just met before. She required everyone in store to wear a mask when she wasn't wearing one. She told me she couldn't understand me because I sounded stupid with my mask on. She then again said how stupid I was for taking the truck somewhere else. She overcharged me by $40 than the rate I locked in on the website because she was angry that the website offered me a discount to take it elsewhere. This woman should never act this way to anyone let alone someone who is giving her business. I have another move coming up however will not using U-Haul just due to the fact that this woman runs the local u-Haul office.Eric M.
Trying to reach the U-Haul corporate offices to do the 24 7 return was a complete disaster.Thankfully the location was great was gracious enough to come out after hours to assist.JOSEPH M.
Shorten the interrogation process.GREG C.
Get the person from uhaul in to train them on the new system only needs the dolly for one day but had to pay for two so cost was highANTHONY P.
you need to upgrade your leaseing forms to make 1st time users faster and easer to rent equipmentGordon H.
The folks at Matty's Marine were very nice and a pleasure to deal with. They represented U-Haul very well and I wouldn't hesitate to use them again.Brady A.
The lady at the front desk went above and beyond to make sure that I had a clean truck to use. She explained everything to me quite well was very nice. Except for the initial confusion concerning the truck, which I don't believe was her fault, everything went well. I will be in need of a smaller truck in the very near future and will be back to this location.MICHAEL B.
good people and clean place to rentClint W.
have cleanest trucks and they were very helpful to me. Advised me on all my needs. Even told me to come back the next day when a appliance dolly would be available if I still needed it.Henry L.
The check-in procedure when wi-fi is not available and it is after hours at the facility, is a terrible idea. A lot of us do not have data plans and live in a good cell phone reception area.William A.
when returning after hours faster customer service to make it easier. or maybe if my email was correct it would have been easier, not sure but overall great equipment and service at pickup!!Annette A.
The right tail light was broke he put the wires back in it but by the end of the night the wires came back out By the end of the night light did not workGOERGE C.
Uhaul is definitely an inconvenience for them and they were not veey friendly. Uhaul's policy of calling a friend is RUDE! We were 5 hours from home and to have Uhaul call someone else to verify that we have given a correct second phone number is wrong.Mark L.