We were told that they would check in our truck & wasn’t given the opportunity to take photos other than we took one photo of the mileage & fuel. She said not to worry they would check it in. When we checked later our vehicle was still not checked in. When we called we were told that there was a previous issue that a claims agent had to check & they couldn’t check us in.. We called main Uhaul 3 times because our truck was still showing late the next day even though we had turned it in several hours early on the previous day. Then we were told a Regional Manager had to check the vehicle before it could be checked in. Was finally checked in late that day. Was very stressful!!!
Clay D
All Tex Storage Bullard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bullard, TX 75757
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Customer Reviews
- 4.5 Average Customer Rating
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The app was a little glitchy. We had a hard time getting the pictures uploaded and working through the app. Otherwise I would’ve given 5 stars. But the truck was great and great experience pre ordering working with the people ahead of time.
Russell GOil the door hinges. Clean the truck, especially the bugs off the windshield so u can see to drive safely.
William BThey were nice.
CHRISTOPHER CThis has nothing to do with the location which is an excellent location with excellent representatives. It has to do with the 20' uhaul truck with a F450 motor. It is ridiculous that this truck for an in town trip of 66 miles used 12.9 gallons of gas! That's 5.12 miles to a gallon! In addition to $1.09 per mile. That's excessive.
DENISE V