hey. the office was closed when I arrived. I choose this location cause it said it is open. After arriving, I didnt know how to deal with the truck, no instruction, nothing. The passenger door was open, the keys were inside. The tank was empty. I dont know why you charge me for the fuel. The password from the lock for the trunk was absent as well) I ve spent an hour dealing with the keys and a lock, covering in dirt. And after chatinng with 4 person from the support we finally hot the password from the lock. Then, I returned this vehicle back in an hour and you charge me for afterhour return? what a joke UHaul.
Oleksandr M
Hanmipost
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Burnaby, BC V5A3C2
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How U-Haul Reviews WorkI’ve been renting from here regularly, and the staff is always so kind and helpful! The parking lot is also super clean and nice.
SEONGHUN KThe service was absolutely impeccable. They helped me with the check-in and everything regarding the reservation. Truly, thank you—I don't remember their names “sorry” , but a young man and a young woman took great care of me.
Damian MThe staff is friendly and the parking lot is clean, so I always enjoy coming here!
SEONGHUN KThe staff here is so friendly!
SEONGHUN K