I picked up the truck on Friday at 4 p.m. during the day. When I drove it home and loaded it, I noticed the lights didn’t turn on. I tried everything, read the manual, even asked AI, and indeed, both truck lights were burned out, preventing me from driving at night. When I drove out with the truck, a police officer immediately stopped me, saying I had to return home since I couldn’t drive without lights. Thankfully, he didn’t give me a ticket, just told me to go back with the truck. So, I couldn’t move at night. When I resumed in the morning, U-Haul customer service called me rudely, saying I hadn’t returned the truck on time. I explained I needed an extension due to the lights. They didn’t give me an extension—I had to pay. Because I could only move during the day, I couldn’t finish on Saturday. I finished on Sunday. When I called U-Haul asking if I could return it to another location, they wanted to charge me over $400. Thus, I couldn’t take all my things to my self-storage. I couldn’t finish my move as planned. I had no discount and paid over $150 for just two days. In other words, the $19.95 advertised comes with many extra costs—plus a truck with no lights, which I paid for. When I spoke to the location owner, very rudely, I said: “The truck you gave me had no lights; maintenance wasn’t done.” He said, “Call customer service,” and took the key, saying, “I just hand over the key.” That’s what he told me. I just handed over the key, provided the details, and here I am making my statement. In short, my experience was a disaster. It was my first experience, and for this reason, I have no intention of using the company again because my experience was terrible.
Geraldo P
Wediamerica African Market
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Burnaby, BC V3N3L2
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- 2.0 Average Customer Rating
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Dirty truck . Lights didn't work . Engine lights on .. vehicle was on its last legs . Customer service was TERRIBLE.. I knew some sort of upcharge was coming .. they said I dropped it off 2 hours later than I did .. I even handed the same guy the keys and he just kept saying call customer service . I WOULDN'T recommend this location for anything
SUKHJEEVAN SGood
Tsegay TThe fuel level was below it is stated. I called customer service they told if u dont have a picture before you started your trip we cant offer anything.
ABHISHEK SThere was no orientation or walk about prior to the rental. I was simply handed the keys and told the vehicle was parked a block away. On return, I was not provided with an accounting. I was told it would be emailed to me. When I received the email, I was surprised to see I had been billed for miles, not kilometres. Canada has been metric for over 40 years. How is it I would be billed for miles?
Victor T