When renting out a truck and reserving 2 weeks in advance and getting a phone call the day before saying its not available at that location, but we Had to go to Imaly City to get the truck, which was farther away. Then once we got to Imaly City they were closed. So then had to call and find out what was the deal. Then we were sent to Burton which was another 30 minutes away. All in all we wasted over 3 hours of our time trying to get a truck which we had reserved for North Branch location, and that truck was there 2 days before our pick up date because we were checking out the hitch on it to see what we needed to hook trailer behind it. Very disappointed in the run around we received!Daniel N.
Moving Truck Rental in Burton, MI at All Safe Storage Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Burton, MI 48509
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Very helpful and a very smooth move.PATRICIA JANE W.
U Haul changed my pick up location 2 days before my pick up was scheduled after I had already confirmed the first location. That's alright, I still got the U-Haul. So the day of, I pick up the U-Haul at the new location and I'm in the process of loading all my things on to it and I get a voicemail that says I have been assigned to a new drop off location and the address will be sent to me via text. Alright fine. It ain't that much farther. So at the end of the day I go to drop off at this new drop off location and it is locked via gate with nowhere to leave the truck. I call U-Haul and the lady was very apologetic and tried to get to the bottom of it. I ended up having to take it back to my original drop off location! Then to add insult to injury, when I dropped it off, it said I would be charged $2 for an extra 6 miles!!! Really? Change my pick up AND drop off locations multiple times then be petty enough to charge me $2! That 6 miles came from going from between the two drop off locations! The $2 wasn't worth challenging it at the time because I had been trying to return said truck for over an hour already waiting for the new (old) drop off location. It just doesn't feel like the left hand knows what the right hand is doing and it made my family have to wait over an hour for a simple drop off for my return.Andrew K.
I returned truck after hoursChristopher W.
Very nice people and extremely helpfuldavid P.
The last minute change of location was not appreciated, and I did not receive my furniture dolly.Tanner B.
The lady was awesome! Great experienceJeff E.
Friendly, very helpfulian P.
Rented on the 24/7 online site. Don't rent online the customer service representative was extremely rude and unhelpful. Renting online was supposed to be faster but it wasn't. Sat outside the storage unit place for 30 minutes trying to get the rental steps you have to do when you're at the location to go through wasn't working so I called the number and the lady was rude and just said sorry you have to wait. Wouldn't try to do anything to accommodate me and help me move it faster basically just told me sorry you have to wait.Brian D.
Teach the dealers how to use the system for u-haul the guy complained about the system not knowing what's going on it's just a mess he saidKelly M.
???? Really nothing the owner who help me was more friendly er and more understanding =)greig F.
Vender very professional and friendly. Overall experience EXCELLENT!LYNNE M F.
Nothing keep doing the great job you did for meGOODIE C.
The operator was great to work with. Five star experience, will use service againsteven T.
Wonderful experience! Very nice staff and helpful with everything needed.Robyn R.
I don't think any improvements should be made my use and the help of this facility was outstanding! I will most likely use this location if I need to move again and will recommend ti family and friends for all their moving needs. Thank you!Tammy C.
Staff was great very understanding and very helpfulRANDY R.
That gas mileage gauge is only in the green saving range when the truck idles, is coasting or if your foot isn't on the pedal.jody M.
you are lucky to have people like kathy she is the best u-hall rep. i have ever delt with.thank you kathy for your help jay.jay C.
Nothing - It was perfect. The truck was even pulled up and waiting when we arrived.JASON M D.
The past two rentals have been very frustrating! Wanted a 5 x 8 and have been given a 6 x 12 both times! Then I never know where I am told to go pick up the trailer. Just want to get the trailer I reserve!GREGORY M.
The hitch should have been installed tighter. I tightened it when I got home. My on line uhaul pickup message showed 8:00 for pickup, but that location doesn't open till 9:00. The pick up time should take into account when the store opens. I did get a phone call from the pick up location so it wasn't a problem at all. I'm not criticizing the rental location, I criticizing the on line notification.GEORGE E.
They always are the top professionals I would drive acrossed Michigan just to rent from here because I know they check and take care of there equipment.MICHAEL A.
This is the place to go for storage or u hual I will not go any where else. Thank you for the great service as always.MICHAEL A.
I don't know because Kathy was great and extremely friendly and helpful. The office on Belsay road was very clean and professional. Truck was really clean.DAVID M J.