There really is no help or information provided by staff at this location. You arrive and you are told to reserve on website. No guidance after that.
Diana T
Pure Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bushwick, NY 11221
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Upon arriving I already had my car contract but the person at the desk woyld not help and immediately started shouting and ultimately had me late for an appointment I was renting the car for and had push back to renting for 2 days. The individual was screaming and yelling and when I was on the line with customer service for U-Haul the rep could hear the person yelling at me and she noted the account and transferred the call to a supervisor and I spoke with the supervisor briefly and my call was disconnected and I never got a call back! I spent almost two hours standing outside in the cold (location is not inside) going back and forth with the rep who said I had to get my reservation transferred to in person one form a mobile one. But I didn’t get a phone call back and someone cancelled my reservation and that’s not what I asked for! Since it was transferred the rep made a new one but the whole time he was rude and made me extremely late for my moving appointment.
MICHAEL MI have a photo of the fuel being at a quarter which I received it at. Also my original rental wasn’t able to be picked up
BRANDON BI rented a van — there were no vans when I arrived. I asked the staff for help — he shouted at me and told me to call uhaul. Once I was on the phone w a rep at uhaul they asked to speak to him and he refused. Ultimately a uhaul rep changed my reservation to a truck. I also had paid for furniture pads which the guy at pure fuel didn’t seem to know — he didn’t know how many he had and just told me to take some from a pile. When I returned them he had nowhere for dirty ones and yelled at me until I put them back in the pile. When I got in the truck it had 1/16 of a tank of gas so I immediately had to put gas in it. The only thing good about this place is that it’s close to my house.
Frances BAbsolutely terrible experience I've used this location for years with zero problems but now that check in needs to be done with the app it is TERRIBLE it took an hour of 3 differt reps on the phone to discover that it did not work! I would have left without a truck if the wonderful person who worked there didn't help me himself. The place was crowded with others on the phonewith the office tryiong to get help.
DEBORAH M