At pickup I was told my reservations was not available. "We don't have any trucks" is all I was told. I asked about the trucks I was seeing and was told they were all under maintenance. I was not offered any solutions, simply, "No trucks." I went home and was on the phone for 45 minutes and repeated word-for-word my issue to 7 different people. Eventually I spoke to someone who told me to go back to the same location, which I did. There was suddenly a truck available. But not the furniture pads I paid for. The guy who worked there knew nothing and did not care to help me in any way.
Benjamin S
Pure Fuel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bushwick, NY 11221
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Not charge the “safe mover fee” when the customer didn’t ask for it.
Kevin MThe check engine light and low tire lights were on which made me feel unsafe. The mirrors on the truck also move around as you drive it, so I had to keep reaching out the window while driving to adjust. The truck only had 1/8th gas in it at pick up and was blocked in by another truck, both leading to me actually leaving the rental place 40 minutes after I was supposed to pick up the truck which cut into my moving timeline. I asked the man at the counter a question about if I can take the truck in a tunnel and he said he didn't know, he doesn't drive. However, overall the process was mostly straightforward and I got all of my belongings to where they needed to be.
Madeline OThis location has a few 9' vans and 10' trucks available for renting the same day. Online reservations are easy to make and the attendant is very patient and helpful, especially for first time users.
Orlando RGood customer service
Diego A