My experience with U-Haul was terrible. I had a truck booked in Alliston on the 31st of October. Since it was Halloween, I did not want to have the truck damaged I trick or treaters I talked to the owner and said I would be down at 7:00 am. ( It was probably a relief to him since the truck was not there anyway). Upon my arrival at 7:00am I found my book I g was cancelled but the truck did not get returned to the afternoon of the 1st anyway. After being on hold many times with customer service I was sent 30 minutes away to Schomberg stating there was a truck on the lot I booked and the place opened at 9:00. The owner did not show up until 9:30 and the truck also was not returned! Once again after being on hold with customer service multiple times they sent me a half hour the other way from Alliston in Mulmur so it was an hour drive from Schomberg. The people there were great and I got my truck - 4 hours after I tried to pick up the first one. My experience with U-Haul was terrible.
Heather H
Grand Garden Centre Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mulmur, ON L9V0N7
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I have nothing bad to say about uhaul except beware of mover helpers. Because they failed to show up and I canceled them I have to post my review here. ⭐ 1 Star Review – Completely Unreliable and Unprofessional Patient Hands Moving was an absolute disappointment. They failed to show up, never communicated, and left my elderly mother and disabled sister completely stranded trying to find help at the last minute. Because of their no-show, we had to keep the truck longer and pay extra charges we couldn’t afford — all because they didn’t do their job. When I called to tell them I’d be leaving a bad review, they begged me not to because they’re “new” to U-Haul movers. If you’re new, that’s even more reason to show up, communicate, and build a good reputation — not disappear and leave a family in a bind. Unreliable, unprofessional, and careless. Save yourself the stress and go with movers who actually show up and follow through.
Gwen GThe lady there was absolutely useless. I had to move all the other equipment out of the way to get the two pieces I had contracted.
Ian WThe location initially could not locate the equipment, then when they did, they didn’t know how to connect trailer to truck and insisted I do it. The gas level was on empty <10 miles remaining.
Ian WThe person needs more training. Was not able to provide paper receipt. Unable to process credit card payment. Had to pay cash. Very slow on computer. .
BLAKE P