It took us over an hour to check out the truck. First, it was in the back of a poorly lit mobile home park, which would have been fine if we knew it was back there… we circled the block and drove deeper in then found it. Then, we didn’t know where the keys were. Verizon doesn’t have great signal in this particular area, so it took us an hour to load the pages to check in and get the keys. The system is a good one for self check in, but when you cannot connect to the internet, it does you no good. One of the last pages of check in gave an internet name and password, but it wasn’t valid and we were already done by then anyway. That information should be valid and in the confirmation email. This was not our original pick up location or time, it was changed to this from a closer location the next morning, not 9:30pm, so it may be fine during the day, but it was a horrible experience
jenn w
Changing Things Up
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cannelton, IN 47520
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- 3.0 Average Customer Rating
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Zero communication. Horrible location. Didn’t answer doors or phone. Will never use this location again
DUANE MI recommend location as it was the only closest location for drop off from Tell City. It's in a very small town, there were NO signs that it was a U-Haul facility and we only found it when I happen to see other trailers/trucks on a rear/side yard dirt/gravel lot. Office was not open (not surprised either) because, again, it's a very small town and I assume this is a side business. I had no issues of using the App to turn in the trailer and get my receipt.
RHONDA MI will never use uhaul again- not only did the cruise control stop working making it a horrible experience but then I was charged an extra 60 bucks for whatever reason- worst experience of my life moving my family of 5 close to 400 hundred miles at such a high cost and crappy equipment
Savannah STook nearly 3 hours to finally get truck that was reserved. Location was closed when U-Haul site had its hours listed to be open, which was a big reason why location was picked. Had to call U-Haul for reservation to be changed to 24/7 pickup. Location has very poor phone coverage, so location finder and uploading pictures for the 24/7 pickup often timed out. Had to drive back and forth to local library to get better service. Once had code to unlock the box to get the truck key, it was not for the truck listed on the reservation. Yet another call to U-Haul to fix the paperwork. I had reserved utility dollies and furniture pads, but they weren't in the truck. Neither were they in any of the trucks on site. Had to go to another location to get only half of what was reserved. Lastly, the truck for which had the key had a broken passenger side mirror. While partially useable, it was annoying for the 300+ mile drive.
Jason B