a litte bit of heads up about the process. I showed up to pick up the truck, the office is closed, and then when I did the online check in, it takes too long and i sat there and waited for "approval'. Something in the app that says '"you should get confirmation within 5 minutes' or something, otherwise you have no idea how long to sit there and wait on the app for approval.
steven m
Glass Doctor Auto of Castle Rock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Castle Rock, CO 80109
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Customer Reviews
- 3.5 Average Customer Rating
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It was closed when I dropped it off but it was almost a simple drop off. Didn’t quite know where to put the trailer at first but I found a place.
MONTINIQUE JLocation didn’t have the equipment I needed. The person who was “in charge” of the equipment wasn’t there at the pick up time and had to leave and come back. Wouldn’t recommend this location.
KRISTIAN BThey don't answer the phone and we want to know why we were charged for gas. Did the Salt lake location not tell them the tank was not full. Thankfully we took photos but there is no one to speak with. We were told someone would call us back and nothing
Jesse CWas not given a lock code so couldn’t get into the U-Haul to get the keys..instead of it being a self pickup had to get an employee and when we finally got in there was no dolly that I paid for so had to wait for that as well so it ran us behind
DEBRA S