don’t bother go somewhere else
KEITH P
Grand Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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U-Haul’s customer service and system needs some help. The original drop off location I had setup through U-Haul had not allowed drop off service for years. However, it was a prominent option on uhauls site. Not being able to drop off at the original location had me driving a large truck all around Chicago to find a drop off. Finally, this location graciously allowed me to park, even though it was not an official drop off for trucks not in their fleet. When I called scheduling to change my drop off, I was scolded by the person on the other line and was hung up on after being placed on hold. I’ve since calmed down, but I wasn’t happy about how the process went down.
BRIAN BI have move countless times in Arizona and ot was never a struggle. Starting from pick up basically to drop off it was hard managing the reservation as I simply couldn't walk into a Uhal office and be helped. Also the truck was not cleaned before I received and I noted the slight issue in putting it in drive. Nevertheless I waa able to successfully move here in Chicago. But moves and Uhaul sites before this experience was well below my previous Uhaul experiences.
Rajankumar JA charge was added for the Safe Move coverage which I never agreed to and was not selected on my reservation prior. It showed up on my final receipt.
Doug KTruck was not cleaned out from last use. Also I had requested a 2 wheel dolly which I was charged for but one was not available. Did not get a credit because it was all done online and the person at the location said he couldn't change it.
Stanley W