Horrible customer service the individual who was helping well I thought was helping. He was very rude kept saying do everything online. Truck battery went dead. Waited 1hr 59 min for help.
Olumide R
Grand Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
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Customer Reviews
- 2.5 Average Customer Rating
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The interior was disgusting and smelled like someone just smoked a fresh cigarette. It was not clean at all. The cargo area was also not clean, there was a busted up rock and the little pieces everywhere. It was so bad I almost went back inside to ask for another vehicle, but we were already running late and the checking process took so long that I didn’t want to go back. I’ll never rent from here again
Dimitri Pdon’t bother go somewhere else
KEITH PU-Haul’s customer service and system needs some help. The original drop off location I had setup through U-Haul had not allowed drop off service for years. However, it was a prominent option on uhauls site. Not being able to drop off at the original location had me driving a large truck all around Chicago to find a drop off. Finally, this location graciously allowed me to park, even though it was not an official drop off for trucks not in their fleet. When I called scheduling to change my drop off, I was scolded by the person on the other line and was hung up on after being placed on hold. I’ve since calmed down, but I wasn’t happy about how the process went down.
BRIAN BI have move countless times in Arizona and ot was never a struggle. Starting from pick up basically to drop off it was hard managing the reservation as I simply couldn't walk into a Uhal office and be helped. Also the truck was not cleaned before I received and I noted the slight issue in putting it in drive. Nevertheless I waa able to successfully move here in Chicago. But moves and Uhaul sites before this experience was well below my previous Uhaul experiences.
Rajankumar J