The guy who runs this location is incredibly slimy. He would not accept my reservation unless I had a key number (claiming he didn’t really understand English). This made me spend like 45 minutes on the help line. Then as soon as I had the key number he started hassling me to pay for parking my car at his location while on the help line and during the rental (all street parking in the area is free). Slimeball
SAMUEL T
Grand Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60622
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Customer Reviews
- 2.5 Average Customer Rating
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Was reassigned equipment bc the one I initially got was inaccessible. The unit I got had shattered rear view mirror (drivers side), was dirty and had someone else’s water bottle left. When asked about the damages and whether or not I need to worry, staff shrugged and did not respond. Staff didn’t inform me that there would be a gas surcharge (I naively assumed that would be covered by the $1.09 I paid per mile). Will stay clear of this location, and honestly, likely avoid UHaul entirely because of the poor experience I had here
Peter DVery convenient for my company and easy to get in and out.
Matthew HEnsure your equipment is stocked and readily available for customers with reservations
ALIKAH MHorrible customer service the individual who was helping well I thought was helping. He was very rude kept saying do everything online. Truck battery went dead. Waited 1hr 59 min for help.
Olumide R