Make sure the customer is informed and understands the rental policy especially when it comes to the gas. Even though a fuel credit is given when the rental is less than 1/4 of a tank, the customer needs to understand that they must turn the rental back with at least 1/4 of a tank of gas to receive the maximum credit or to not be charged for gas. First time experience unsatisfactory. It makes the business look like a scam.
Rosiland S
West Ashley Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Charleston, SC 29407
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Customer Reviews
- 3.5 Average Customer Rating
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It was 40 minutes away from my destination. Very inconvenient location .
ILIYA IGot a call from the King Street Uhaul location as we dropped it off at a location closer to our rental. Kinda surprised that the King Street location did not know the rental had already been returned. We intentionally left the return location blank to give us flexibility to return to a closer location. The King Street location is a zoo so we opted for the West Ashley location.
Brent PWe dropped the truck a day early, but location was closed. We drove home that day and on Monday received a call from Uhal which they ask when we were bring the truck back. I said I'm in Rocky Mount NC showing homes, told by clients to say hello. They did, they gentlemen on the phone ask me where I drop the phone, I told him the address and the time we dropped it. He said it happens all the time no worries. I ask him to call me back he said no need I'll take care of it. So, I went on my way. then on Tuesday received another call. Wendy said when are you bringing back the truck!! Now I'm very upset, she said she would call me on Thursday which is and still no call but I did receive a email saying the truck was checked in today. So, the service is lacking and follow up needs work. So, I'm not really thinking about using you again if I have to worry about the truck and people doing their job. Hope this helps
BASSAM SIn addition to the rental truck, we had also reserved a hand truck and a dozen blankets. While the truck was ready for us, there was no hand truck nor blankets in the truck, and the building was closed at 2:00 PM so no one was available to assist us. We have used U-Haul rentals several times and never had any challenges so we would look to reserve from a different location if ever in need of a U-Haul in the Charleston area again.
Carrie C