No issues with the pick up location or the truck. Issues were with the booking of the truck. I had an email confirm the location and time of the truck and I was not notified that it had changed. Both the time and location were moved and the duration I requested shortened all without notification. To be sure the night before I opened the app and that’s when I noticed all of the changes without a phone call, email, or text. Very frustrating. I called customer service to determine if the email was correct or the app. I was given no reason for the change or lack of communication for my reservation change.
AUSTIN K
Maple City Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatham, ON N7M1T5
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Customer Reviews
- 4.5 Average Customer Rating
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Dropped off a day early. Wasn't helpful at all in explaining why I don't get a refund for the extra day. Attitude was she didn't care and didn't even want to look up from the computer to assist
nick f1) Customer service isn’t the friendliest. I’ve been there several times. They still don’t know me by name. Don’t make an effort at all. The young girl acts like she doesn’t like her job. Her dad owns the place so it’s a job. Barely puts in effort. 2) booked and reserved on the website. I would have booked an alternate trailer but only the one showed available. When I get there to pick up and ask if I can keep it longer, I’m told it’s not available but there are others that are and yet on the website, there were no others showing available. 3) why doesn’t u-haul save info so preferences come up when someone logs in? It would be faster and way more efficient..:but then if the website isn’t even showing what’s available, I guess it couldn’t save preferences!
DAPHNE HTruck was ready when promised. Entire Transaction went very smooth.
MARIO VNothing
Robert M