Both at the pick up point and the drop off point the vender tried to add charges that I did not authorise. At the pick up it was some $32. charge for insurance and at the drop off point it was a charge under the "Other" section called a Fuel Charge 19L and I did pay $32.55. I returned the unit with the exact amount of fuel that the truck had at pick up so I don't believe I should have been charged the $32.55.
Laura B
Key Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chatsworth, ON N0H1G0
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Customer Reviews
- 3.5 Average Customer Rating
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When I arrived to pick it up, I had to call a number and it was obvious that I woke him up. Then when I returned it, the same thing happened but this time he did not even come to the door. He asked me to put it up front. Dropped it and left. He called me later and asked if I lived close enough to come back and move it because that’s not where he wanted it. I told him no(lived over 30 minutes away) . If he wanted it somewhere else then maybe he should get out of bed and tell me where. Very unprofessional!!
John FYou need to oil or grease the ratchet. Everything else was good and clean.
TERRANCE SGreat service, Mr Dubey was polite and professional and was a pleasure to deal with. Thank you
Steve LThe staff was friendly and attentive and very helpful
JOSE G