Continue the current accommodating service. U-Haul has always been helpful in their service.Michael F.
Moving Truck Rental in Cheney, WA at Jarms Ace Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Cheney, WA 99004
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Tawny, our ACE clerk, was very friendly & very thorough. We appreciate her detailed information & this very smooth experience. Thank you to her & to Jarms ACE Hardware for carrying U-Hauls!Gregory Z.
They did not hook up the trailer correctly to my truck, as soon as I tried to drive the car up the trailer itself came completely off almost taking off my tailgate.FILIBERTO J.
was told we could pick up a truck in Moscow but when my son arrived to pick it up there was no truck available. Had to drive over an hour to Cheney just to pick up a truck to move from Pullman to tricities. Uhaul can do a better job scheduling vehicles to insure availability. Will probably use another company next timelonnie H.
Because of the cell phone check in did'nt work it was a pain in the ass returning the rig.Dennis L.
The lady that runs the desk is incorrigible. I have dealt with her twice, and she is very aggressive and insulting. They told me that if I have questions to call a phone number that they wrote down for me. It was a phone number to sign up for telemarketing. Are you kidding me?!Eric P.
Please fix your after hours turn-in app. It didn't work. We couldn't advance past taking puctures of the odometer and fuel guage. It wouldn't accept the pictures or let me press "CONTINUE" to the next screen. When I called to report the problem, I was on hold for 1 hour and 2 minutes before a rep came on the line - had to plug in my phone because waiting on hold used up my battery. Luckily, I was calling from home and could plug in my phone.Robert A.
Easy. I called from my car and an employee came out to the lot and got me checked in.JAXON DAVIS C.
Everyone was wearing masks and practicing social distancing, and the employees were very friendly and ready to help us.Parker N.
Ace Hardware here in Cheney make you feel like it's a small town and they remember you from each visit. Special touch.SUSAN S.
Great service checking the trailer out. Very helpful pointing out where to get items needed for the moveRobert H.
The employees were great, but U-haul policy is terrible. I had to pay for three days truck rental and insurance for a one day move. I won't be renting from U-haul again.Then to add insult to injury I was billed for an extra day. Done with U-Haul.Christine H.
Tawny is fabulously helpful! The process was easy and she is efficient.RACHEL B.
Very quick to respond help me unhooked and I was in and out in less than 10 minutes. ProfessionalGary S.
Two reps had to help Had to help me with chain and trailer. Chain not attached to important part of vehicle by monmouth location. Levi in Cheney was very helpful.Lisa H.
The couplers on the hitch on the trailer that we rented never got tight enough around the ball to stop any excess movement. I think that is an issue that your maintenance crew should look at. Otherwise it was a successful rental.Lisa W.
Rented 3 weeks ahead and didn't have the size truck I rented.Richard B.
First off....I requested to drop off in Wenatchee!! Ended up having to drive hour plus out of my way to drop off in Manson...and then you charge me for a extra 40 plus miles...BS....DANIEL N.
Issue with pre payment for second party to pick up van. They did not read initial contract and demanded payment from my son who had to use his debt card, when mine was on file, I was the one who rented the van and authorized for him to use it and use my card for all charges.David F.
Garbage experience was charged for the wrong trailer and they refused to refund me. Will never be using uhaul ever again.Bastian T.
Best UHAUL location ever! Everyone friendly and efficientFrank W.
I was overcharged. Odometer off? I drove less than 60 miles, but was charged for 90.Leilani R.
I parked my car and trailer where I wanted to. The gentleman came and unhooked it for me and I was off. It was a very easy process.Jessica C.
One of the tow bar straps on our tow-carriage broke mid-trip and caused us to miss a Friday deadline, forcing us to stay in a hotel for two nights to wait for the office to open on Monday. We were able to complete the trip but had to slow down significantly out of concern for the vehicle being towed. After dropping the tow bar off, we discovered the other strap was at the breaking point as wellMIKE C.
I have had great experiences multiple time from the U-Haul at the Ace Hardware in Cheney. After another location gave away my reservation to someone else, Cheney U-Haul got me rolling.CHRISTIAN J.