I was a bit disappointed that I had to be upgraded to a larger truck (20') instead of the truck that I had originally requested (15'). This larger truck made it more difficult on my move due to the added length size of the trailer. I was not told of this until I arrived on-site. Additionally, I was frustrated with the added fuel charge. I only drove 70 miles, and had between 1/2 and 3/4 of a tank left when I returned the truck. However, I received a $49.50 charge for fuel on top of the $1.29/mile charge that came with the truck. I understand that the fuel charge was listed in the contract, but there was no mention of any amount (other than $30 if I returned with less than 1/4 tank, which I didn't do). $49.50 seems exceedingly high for roughly use of 3/8 of a tank at most as I didn't see what the fuel gauge was at when I picked the truck up (it didn't seem like I would have used that much though considering I only drove 62 miles).
RYAN C
Education Facility Management LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cherry Hill, NJ 08003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When a customer is changing a parameter like truck size, a warning should come up saying other parameters like location and time will change.
Mark DCustomer service was excellent. Truck was ready & clean. Will tell all my friends. Thank you U-haul
Joseph CTerrible customer service. Manager never sent the email to do self dispatch and I was waiting over 25 minutes for his arrival to do it in person. Sent the email once I was beginning the check out process. No apology, never showed me which truck, just said "find it by matching the numbers". Very unprofessional.
Jessica BGreat experience and will rent from here again without hesitation!
W K