Nothing it was perfect
KELVIN B
Chilled Ponds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesapeake, VA 23320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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my truck was originally scheduled to be pick up at eight at 8 AM on November 21 at a U-Haul location in Virginia Beach Virginia. Upon my arrival I was told the truck was available to be picked up in Chesapeake Virginia. This caused a real problem for me. I had movers coming at 10 AM. I had to order a Uber to drive me to the location in Chesapeake, Virginia the UA facility in Chesapeake, Virginia was located in a hockey arena. I would not have recognized it except the Uber driver told me was inside. When I tempted to pick up my truck from the front desk inside the facility, the young man behind the desk told me he had no blankets which I had ordered. Secondly his computer keyboard was not working and he had to find batteries to get it working. He did the best he could, but it's a poor set up. The customer service people in Virginia Beach told me that somewhat had either called or texted me from Chesapeake on November 20. I told him I did not receive a call. And I asked him what the prefix was of the number to call me and I went through my entire phone list of messages and found no number such as that.As for improving the situation. as for improving the situation, the communication at these locations in Virginia Beach and Chesapeake must be improved greatly.
VICTOR NThere were drink spills in the cup holders. Beyond that, everything was great!
WINTRESS LIt only has the trucks & trailers - no ancillaries (ie. no boxes, tape, furniture pads etc.)
PAUL NThis location set the bar for all your locations. 2 bad experiences at 2 other locations but this location is by far the most helpful, friendly staff I have ever encountered with. Not to mention the truck was clean.
CHERYL J