They were Very nice and fast serviceGeorge S.
Vigilant Self Storage Walthall
(U-Haul Neighborhood Dealer)
Chester, VA 23836
- Mon–Sat9:30 am–5:30 pm
Special Operating Hours
- 5/28/2023 - 6/17/2023: Closed
Services at this Location:
One-Way and In-Town® Rentals in Chester, VA 23836
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- 4.0 Average Customer Rating
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What staff? The building had a note on the door telling you they were working out of another location and to call a number. I called the number 3 times - no answer, no response, no communication. I wanted to talk to someone about taking that raggedy truck out of commission. I refused to drive it any further. No one, till this day has picked up a phone to say anything.Enttic H.
This business owner lacked basic communication. You have to press a button outside of their premise to talk because they conduct clandestine things they don't want you to see, their doors and windows have privacy glass also, you can't see them but not vise versa. They cheated me by saying their truck was clean of damages, thank God I conducted due diligence by walking around and found multiple dents around theirs, so that I disputed the photos they sent me for its exterior. The lockbox where I picked up the key wasn't even locked, the engine light was always on, I was lucky I wasn't in any accident caused by it.Lucas K.
The price I paid after returning the truck was too extremely too high. Which I had to paid for rental and then I had to pay way too much when I dropped off the truck Due to the fact I had to go too Henrico. I was going to drop it off at the U-Haul place on that side of town but was told I had to return it back at the original location so therefore it put more mileage and use of gas so I felt like that's how they got me with that price I had too pay.ROCKCHELL M.
Very easy to drop off truck if you follow the instructions given.MARTINA W.