The truck was filthy inside. Covered in dog hair and smelled of dog pee. My wife and I had to wear a mask as we are both mildly allergic. Terrible
KENNETH S
Orange Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chesterfield, VA 23832
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- 4.0 Average Customer Rating
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Any item rented along with the U-Haul truck most gas stations won’t have all to any of it
Brandon CThe Orange Market location was good. The staff that checked me out/in were great, their instructions were clear. I think your price per mile is bullshit though. On this reservation I drove a total of 21.9 miles (18.4 of those miles were driving from and to Orange Market), that turned my $20 rental into a $68 total charge (not including replacing the gas I used). From a high level view, this is a cheap rental. From a customer's view (you have to factor a majority of these renters are on a budget (think about what else is involved with moving beside a truck rental)), I can see them sweating at the ballooning cost of the rental. I understand the PPM is used for equipment upkeep. If these locations are franchisees with 1-5 trucks, I can see the PPM justified. That also makes me wonder what is in the franchise agreements with locations, what other fees you may charge them, and does U-Hail get a cut of the PPM. If these are corporate spots at independent locations, then the PPM is plain robbery, I imagine U-Haul has more than 1-5 trucks in their fleet. I would suggest cutting the PPM rate for people that return the rentals in the same or better condition, and if they have replaced the gas they used, otherwise, full PPM for people that don't return rentals clean and ready to go for the next reservation. Or maybe an allowance of miles from the pickup location to where the customer is using the rental, their use and return trip would be charged.
TIMOTHY AHard to check in delayed my move by two hours. Equipment wasn’t the best but I got the job done without it even tho I paid for it. Check out was simple
George MOwner of the franchise threatened to report the truck stolen because we kept it 6 hours over and they had a reservation for the same truck. This is not a UHaul location. This is a franchise location and indicates that they aren’t doing proper inspections after rentals. The truck also drove SO rough. To the point that it almost felt unsafe. I have rented from a UHaul center and from a franchise. Will never rent from a franchise again.
JUSTIN R