The interaction with the Uhaul representative was fantastic. He was efficient and knowledgeable with the process. He confirmed my reservation and was there to help me hook up the trailer. I couldn't ask for better service. However, I had significant issues with the app and the website, to the point where I had to call the site representative to ensure that I had properly placed a reservation. The app is not user friendly when it comes to changing account information. I have a new phone number and the app links to the old owner of the phone number's email for login verification or account modification. The website does the same thing when I attempt to look at my reservations via my phone number. If I am forced to use the app to schedule reservations or if I cannot verify that I have a reservation online, I will be forced to use a different service.
STEPHEN D
Chesapeake Outdoor Structures
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chestertown, MD 21620
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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After 1.5 hours trying to find an alternate location, due to not wanting to drive the less than stable trailer 2 hrs back. My only option was to leave it here after hours…wasn’t expecting to get charged for ALL of the inconveniences of this rental. Guess I’ll take that up with corporate…
AARON CNothing
John CWe suggest a rest room on site. The signage needs to be visible from the primary highway.
Jennifer PYour manager, Bruce, was amazing. He explained everything very clearly, and answered all questions. Explained how to handle bridge and Road tolls. Hang on to him!
DAVID G