Why in the world would you wait six weeks after the rental return to send me a note saying I've been charged $1.09 for going 1 mile over my allowed mileage?? I feel like I am being cheated and I do not understand why it took so long to charge me this. In addition, there weren't enough places to leave the U-Haul at this unmanned drop off location after hours. Inconvenient. Unclear practices. Shady late fee charges. I will not use U-Haul again
Richard M.
Sun Auto Service Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60618
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Customer Reviews
- 4.5 Average Customer Rating
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The people at this location were fantastic to deal with. They even provided me better directions than MapQuest
LAWRENCE R.I needed the truck longer than I initially thought, and the person who called me on the phone seemed pretty irritated with me about that which made my move a lot more stressful. I understand it was my fault for not estimating the time correctly; I had a spinal cord injury last year and even though I am doing a lot better I drastically underestimated how that would impact my ability to get everything done in the time I had booked. It was stupid to not anticipate that I would need it for a few days from the outset but I hired labor to help and in the past moving has never taken me that long so I thought it would get done faster and didn't realize it was going to cause problems for the shop if I didn't have it back in time. In the future it might be a good idea to emphasize to people that if they might need it for longer its better to overestimate the time you need than underestimate it for the sake of the shop. And sorry for keeping the truck longer than I meant to–believe me I was trying to get it done as fast as I could. Everything else went pretty smoothly. There were no other issues Im aware of with the truck itself or the pick-up/drop-off process the 16fter was easy to drive (and I have never driven a truck before) and everyone who I saw and spoke to at the shop were kind and helpful. The only part that was a hassle for me were the phone calls about how the truck was reserved for someone else before I turned it back in which ended up stressing me out a lot but I also see where they were coming from because I kept the truck for like 4 days when I thought it would just be 12 hrs initially. I don't do well under that kind of pressure though so all it did was exhaust me more and make it take longer to try and rush things. I would recommend this shop to a friend in the future if they need to pick up a uhaul but I would also advise them to try and overestimate the amount of time they need since it's easier for everyone if you get it back earlier rather than later than estimated. A lot of uhaul places will just charge you every day until you return it and so I figured it wouldn't be a big deal if I still had it after the initial time slot but it seems like they loan out most of their trucks on a very regular basis and don't have enough trucks to fill all of their orders unless they are returned on time so getting one back late is a bigger deal here than other uhaul locations in my experience. It is a good idea to explain that to people in better detail, because the way it sounded when I picked it up was like if I get it back after hours or even the next day it wouldn't be a huge deal besides getting charged for an extra day which is how I have always understood uhauls to work typically.
Emily R.Was a great experience with Hugo Montenegro. Friendly and and very helpful in every way. Thank you to him!!!!
Mimi F.Their hours weren't updated online
Sophie M.