Customer did not leave a comment.Alexander W.
Customer Reviews for Sun Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James G.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.Joel M.
Great customer service. Quick and easy pick up and drop off.Jerry A.
Customer did not leave a comment.John R.
Windshield inside and out was a mess. Inside of the cab otherwise was fine, and cargo space was clean.ROBERT F.
Downtown Chicago. Very difficult to get into the lot. Small and full of vehicles after hours. Lots of traffic. Not really anything that can be done. Circled the block to get a good angle to enter.JAMES C.
The location was good. The truck was wiped down and mostly clean except middle seat was in need of a scrub to remove filth. Only complaint has nothing to do with location but with website for pickup n drop. Had trouble uploading pictures and location confirmation on both ends. It was very frustratingColleen D.
Customer did not leave a comment.Tyler E.
Old guy in charge was trash. Left out many details about the whole truck rental process. Gave me a truck with material opened and tried to charge me for it. Guy had an attitude problem when i asked questions. Overall this was my first time renting a U-Haul and it wasnt a good experience.Alexis G.
Customer did not leave a comment.Bianca C.
The side-view mirror would not stay in position and may need tightening.Gary F.
Guys were really helpful in getting the trailer hooked up. Even helped when the tail light system was not working properly.Joseph S.
Customer did not leave a comment.OWEN O.
Mobile check-in and Check-out was easy.Salvatore P.
Customer did not leave a comment.Karen H.
Gabriel was extremely helpful.Christopher S.
Customer did not leave a comment.JAMES R.
Great people, best Uhaul experience I've had! (and I've had quite a few with 4 kids!)Beth B.
They might be nice folks running it but I was after hours. The problem is that corporate does not give good instructions as to dropping off a trailer. I had to guess. And I was worried someone might take the trailer. It did not seem secure. I followed the instructions exactly, but still left feeling like the trailer would get poached. Again, I spent a half hour on the phone waiting for someone to talk with. No one answered.Leonard N.
Didn't have our truck. Was awful. Never using again for a move.Benjamin F.
Customer did not leave a comment.Shane M.
Customer did not leave a comment.Leah B.
Customer did not leave a comment.gary R.
The location is fine. However, the mobile instructions are a little confusing. They also take up a lot of time, so the customer is unable to use the entire registered time.Brandon N.
When Sun Auto is closed you HAVE to use 24/7 mobile app, checking out the truck was fine. I used the link from the text message. Returning the truck was a nightmare using the Uhaul app....IT DID NOT WORK!!!! I wanted to return the truck earlier than my rental hours were up. Could not get the camera feature to work AT all. Went home and kept the truck until my scheduled return time. Uhaul app still didn't work. Tried the link from text message and TA DA!!!! It worked. So unless the app works don't use Sun Auto on the days they are closed and no people are available to help.Constance D.
Very satisfied. Courteous and polite. Would highly recommend.Roberto C.
Although it is a smaller operation, they were attentive to my needs.Kimberly N.
Customer did not leave a comment.Paul H.
The noise in the cab was nearly unbearable. High pitched whining the entire drive from Detroit to Chicago. Also- The truck was not at FULL when we picked up. Trying to gas up before turn in was difficult. Couldn't figure out when to stop it to match pick up level. Guessing when to stop filling nearly impossible. I would like a refund for about $15 in extra gas we put in the truck.Pamela F.
We turned the truck in when the place was closed. Everything was there that we needed but the website would not let us do what we had to do. It was very frustrating and time-consuming but we finally got it to work.Harriet C.
Everything was great. Keep up the good service.mike D.
Picking the uhaul up through the app makes no sense and we couldn't figure it out so the Sun Auto employee had to help me out.Quinn R.
Customer did not leave a comment.Robert K.
The gentlemen at Sun Auto were great! By far my best truck rental experience.John S.
Customer did not leave a comment.Matthew W.
Customer did not leave a comment.Charles H.
I dropped off the truck and put the keys in the box. From this regard the process was easy.Monal P.
Easy to drive into and out of; van was pretty clean and no smell or anything; mechanicals were fine.Carolyn S.
Customer did not leave a comment.T Patrick M.
Customer did not leave a comment.Aaron W.
Customer did not leave a comment.Alyson M.
Customer did not leave a comment.Ryan C.
Everything was good! ThanksJames K.
My hold of $105 disappeared from my transaction list and after calling my bank I was informed that I was over charged, my hold wasn't refunded.Michael W.
Customer did not leave a comment.Michelle L.
Customer did not leave a comment.Joseph F.
Wash the windshield.Mark G.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.Jacob L.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Dale A.
Customer did not leave a comment.Mary C.
Customer did not leave a comment.Kris F.
Customer did not leave a comment.terrence B.
Customer did not leave a comment.JOSHUA C.
Customer did not leave a comment.AMBER W.
Customer did not leave a comment.Kun W.
Customer did not leave a comment.JEFFREY F.
Customer did not leave a comment.Marlee G.
Customer did not leave a comment.MARK S.
check in was great! dropped off after hours - smooth return.Anthony C.
Customer did not leave a comment.Thomas S.
Nothing the service was fabulous and the staff were caring and helpful I am renting again this week from them!!!JOSEPH K.
PURE EXCELLENCE AT THIS LOCATIONLANETTE L.
Customer did not leave a comment.Irmantas K.
Sun Auto was the 3rd location that I had to go to in order to pick up my truck. The previous 2 locations that I was told to visit were closed and did not have trucks available to me as promised. This whole debacle ate into over an hour of my moving time.Alexander H.
This location was again not the one I had reserved, which would have been within walking distance of my end location. I do not understand the point of reserving a location ahead of time if we will be told at the last minute that the location has changed. This was again an additional cost to me to pay for transportation between the unplaned uhaul location and my final destination.Shelly M.
Customer did not leave a comment.Thomas C.
Really great, friendly experience! The person helping me told me to be sure to sweep out the back and fold the furniture pads to avoid a fee, which I appreciated.Holly A.
Uhaul allowed me to pick a location that isn't open anymore to drop my trailer off at. I called this location since it was close to my house and they said I could just bring it there. That was incredibly helpful. Very quick for the return too.ELLEN K.
I handed my keys to the owner of the rental location and was told I was good to go. Since then I've been called saying I hadn't returned the van (I had) and now just received a bill for multiple days. I returned it 5 hours after I rented it. Ridiculous.Matthew K.
Customer did not leave a comment.Madeleine S.
Customer did not leave a comment.Raymundo M.
Customer did not leave a comment.John S.
Customer did not leave a comment.JORDAN R.
None of the staff wore masks.Emily M.
This pick up and drop off location was very easy. I couldn't leave the truck where they instructed because another truck was in the way but otherwise the staff was very helpful.Melissa L.
Battery died and left us stuck for almost 2 hours. Prior to that (at the first location) it would not start for an hour. Service people had to come out and change the battery. This delayed my day by almost 3 hours. The truck seems old.Denise K.
Everything was perfect! Thanks!David R.
Did not receive moving supplies that I added to order.Haley R.
Customer did not leave a comment.GEORGE K.
The service was great all around! They were very courteous and understanding. They got the truck checked out in a speedy manner and the return was made really simple as well. This was one of the best U-Haul experiences I've had till now.Tushar V.
Customer did not leave a comment.Scott L.
Quick and easyBORIS C.
Being a device station, the attendees at the location are doing different things, which can add to confusion and delays, but they were very nice and helpfulJacob L.
Customer did not leave a comment.Debora T.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.Alexander T.
The business model UHaul is following transfers responsibilities to the user/customer. Not good. The overall experience is overly complicated. It's not the users/customer responsibility to check in the vehicle. It's UHaul's. There are too many messages. It's not necessary. The bill was paid in full. No. I will not recommend t UHaul to others.Lynn T.
Thank you!Beau D.
The return process needlessly complicated. Very difficult to figure out how to use the app.Lynn T.
Process was quick , easy and directions were clear. Thanks for making life a little less difficult during these times!Ariel C.
The web based pickup option didn't work. Then the app threw an error after I input the information.Adam H.
The return process is way too complicated. It's designed to do the job of someone renting the equipment. And the charge of $20 is coming from somewhere else. Its becoming like dealing with the airlines.Lynn T.
There's a problem. The drop off after hours was simple. Put the keys in a box. Now, There's a lengthy process to turn the vehicle in. It's all done with an app. Why? The user is doing tasks that have nothing to do with turning the vehicle in by the customer and instead are a way for UHaul to find out information about usage and save somebody time. Who, is not known. And, if the procedure is not followed exactly there's a fine of $20. That is crazy and is an incentive to not use UHaul.Lynn T.
One problem. Short on medium size boxes. All the tape is very old and tears apart when used. Very frustrating.Lynn T.
These guys were great!!!! Will definitely get the next rental from them. They let us park our car there while we loaded our truck and came back to load up our car on the vehicle mover behind our truck. They were also VERY thorough! After they strapped down the vehicle they took a few moments and just double checked everything again - like the tire pressure on one tire that looked a little low once our car was loaded. They were great!!! Will rent from again!!!Christopher G.