I went to a location that i was told my truck would be and it wasnt there. I waited on hold for 30 minutes, then got a truck at another location. Overall terrible experience
Luke S
Bryn Mawr & Kedzie Auto Service Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60659
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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My requested furniture pads were not in the truck and I still got charged for them despite reporting the issue upon pickup
Liam MGet the app before you pick up the vehicle, it will be faster for you. Also, there won't always be personnel on site but you can check in and out anyway with the app.
Adriana BThe location worked well. My issue is that I made the reservation, got a call and was told that location didn't have the size truck I wanted. When I went to pick up the bigger size that I agreed to, I had to call UHAUL for help because the app didn't have a truck assigned to me. The site did have a truck in the size I needed and the person on the phone assigned the truck. I drove it to my house and the truck was loaded. Once loaded, the truck would not start. The movers through UHAUL were fantastic and tried to help get the truck started. I had to get roadside assistance to come, the movers timed out and I didn't have help on the unloading side. I ended up losing the rest of my work day because I had to wait for roadside assistance, then unload the whole truck on my own, and then return it. The truck was clean but I shouldn't have been stranded with a truck. And it shouldn't have taken so long to use your system to pick up a truck I reserved.
Kathy EThe vehicle was dirty, and they charged me for cleaning it, and it only had 4 miles of fuel, and they also charged me for that, even though I went to put fuel in it and left it with much more fuel than it had, I only used it 8 miles and they charged me a lot for bad service. terrible service.
Wladimir D